AVP, L2 Application Support (Digital Enterprise Services), Technology Group

Job description

AVP, L2 Application Support (Digital Enterprise Services), Technology Group

Location: Singapore, SG

Job Function: Technology Group

Job Type: Permanent

GIC is one of the world’s largest sovereign wealth funds.

With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses.

Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders.

As a leading global long-term investor, we work at the point of impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management.

We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Business Partner & Solutions
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?

You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a L2 Application Support?

• Provide application support for enterprise SaaS and custom-built applications including incident triage, troubleshooting, and issue resolution to minimize downtime.
  
  
• Understand system functionality and collaborate with cross-functional teams (business analysts, product managers, engineers) to configure application dashboards and reference data, ensuring accuracy, consistency and alignment with evolving organizational processes and user needs.
  
  
• Oversee routine maintenance and updates—such as patches, deployments, and releases—while ensuring minimal disruption to critical business operations.
  
  
• Monitor system health and performance; escape, track, and resolve high-impact or critical incidents according to service-level agreements and best practices.
  
  
• Conduct data stewardship activities, including data cleaning, reconciliation, and migration, to uphold data integrity and consistency across various sources.
  
  
• Securely handle and manage system credentials by following established policies for storage, rotation, and other privileged activities.
  
  
• Serve as a coordinator for enterprise-wide initiatives (e.g., infrastructure changes, policy updates, cross-system dependencies), performing impact analyses, planning executions, and communicating updates to stakeholders.
  
  
• Collaborate with internal teams (such as server, cloud, network, cybersecurity) and external vendors to resolve integration or interface errors, ensuring seamless interoperability of interconnected services.
  
  
• Act as a key point of contact for complex, multi-domain support requests, efficiently triaging inquiries to the appropriate teams and driving prompt resolutions.
  
  
• Conduct access rights reviews and reconciliations to ensure that correct access permissions are consistently maintained, thereby reducing security and operational issues.
  
  

What makes you a successful candidate?

• Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  
  
• 5+ years of experience in Application Support, Production Support, or a similar role within a corporate environment supporting large enterprise systems.
  
  
• Experienced leading a small team of Application Support team members and internal vendors.
  
  
• Solid understanding of incident management, root cause analysis, and escalation protocols (ITIL certification or knowledge is a plus).
  
  
• Proficiency in troubleshooting SaaS and custom-built applications, including verifying logs and monitoring metrics using tools such as Datadog.
  
  
• Familiarity with SQL, including the ability to interpret and debug stored procedures, run queries, and analyze data to troubleshoot issues.
  
  
• Experience with data stewardship tasks (e.g., data cleaning, migration, reconciliation) and familiarity with related tools (Excel, Database tools).
  
  
• Working knowledge of environment management and deployment processes (e.g., patching, version control, release coordination).
  
  
• A strong security mindset and hands-on experience with credential management (e.g., secure storage, rotation, privileged access) and general security governance of IT systems.
  
  
• Excellent communication skills to effectively coordinate with cross-functional teams, vendors, and stakeholders at various levels.
  
  
• Proven ability to work under pressure, prioritize tasks, and manage deadlines in a fast‑paced environment.
  
  
• Strong documentation skills and a willingness to maintaining clear technical and procedural documentation.
  
  
• High level of initiative, ownership, and proactiveness, with the ability to coordinate enterprise initiatives and ensure timely follow‑through and successful outcomes.
  
  

Work at the Point of Impact

We need to be forward‑looking to attract the right people to help us become the Leading Global Long‑term Investor.

Join our ambitious, agile, and diverse teams – be empowered to push boundaries and pursue innovative ideas, share your views, and be heard.

Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day‑to‑day decisions.

We strive to inspire.

To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.

At the same time, we believe that flexibility allows us to do our best work and be our best selves.

Thus, our teams come into the office four days per week to harness the benefits of in‑person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity.

We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please email at any point of the application or interview process if adjustments need to be made due to a disability.

Required Skill Profession

Technical Support & Administration