Job Description
GIC is one of the world’s largest sovereign wealth funds.
With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses.
Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders.
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management.
We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.
Role Overview
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.
Responsibilities
- Provide application support for enterprise SaaS and custom-built applications including incident triage, troubleshooting, and issue resolution to minimize downtime.
- Understand system functionality and collaborate with cross-functional teams to configure application dashboards and reference data, ensuring accuracy, consistency and alignment with evolving organizational processes and user needs.
- Oversee routine maintenance and updates—such as patches, deployments, and releases—while ensuring minimal disruption to critical business operations.
- Monitor system health and performance; escalate, track, and resolve high-impact or critical incidents according to service-level agreements and best practices.
- Conduct data stewardship activities, including data cleaning, reconciliation, and migration, to uphold data integrity and consistency across various sources.
- Securely handle and manage system credentials by following established policies for storage, rotation, and other privileged activities.
- Serve as a coordinator for enterprise-wide initiatives, performing impact analyses, planning executions, and communicating updates to stakeholders.
- Collaborate with internal teams and external vendors to resolve integration or interface errors, ensuring seamless interoperability of interconnected services.
- Act as a key point of contact for complex, multi-domain support requests, efficiently triaging inquiries to the appropriate teams and driving prompt resolutions.
- Conduct access rights reviews and reconciliations to ensure that correct access permissions are consistently maintained, thereby reducing security and operational issues.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in Application Support, Production Support, or a similar role within a corporate environment supporting large enterprise systems.
- Lead a small team of Application Support members to ensure robust support across various applications.
- Solid understanding of incident management, root cause analysis, and escalation protocols.
- Proficiency in troubleshooting SaaS and custom-built applications, including verifying logs and monitoring metrics using tools such as Datadog.
- Familiarity with SQL, including the ability to interpret and debug stored procedures, run queries, and analyze data to troubleshoot issues.
- Experience with data stewardship tasks and familiarity with related tools.
- Working knowledge of environment management and deployment processes.
- A strong security mindset and hands-on experience with credential management and general security governance of IT systems.
- Excellent communication skills to effectively coordinate with cross-functional teams, vendors, and stakeholders at various levels.
- Proven ability to work under pressure, prioritize tasks, and manage deadlines in a fast-paced environment.
- Strong documentation skills and a willingness to maintaining clear technical and procedural documentation.
GIC is an equal opportunity employer, and we value diversity.
We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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