Job Overview
Category
Computer Occupations
Ready to Apply?
Take the Next Step in Your Career
Join SMBC Group and advance your career in Computer Occupations
Apply for This Position
Click the button above to apply on our website
Job Description
Responsibilities
Support, maintain and upgrade of Business Communications and IP telephony exchange.Provide support to end user community in three office locations.Support departments such as Treasury, Legal and Internal Audit requests for recording and playbacks.Attend to walk in customers through use of end user technology in Singapore.Conduct remote and on-site troubleshooting.Record technical requirements and issues via a ticketing system (Service Now).Follow-up with clients and customers to resolve issues so as to ensure full operations and functional status of hardware and software.Report customer feed back and ensure continuous service level improvement.Assist with Business Recovery activities.Create Technical Documentation and Guides.Provide testing and evaluation set-up to end users on new applications and technologies.Provide assistance in the relocation and testing of IP phones due to department/employee movements.Work closely with vendors in managing Change and Incident resolution.Support Business in technology refresh and new technology project implementation.
Support includes troubleshooting and testing of Voice connectivity across regions. Requirements
A minimum of 3-5 years experience supporting a Bank or Financial Institute with 3 years’ experience in 2nd line support functions within the voice/telecoms industry and experience working with carriers, SIP/VOIP, and general LAN/WAN networking.Experience supporting Trading Floor and Treasury with knowledge in Cloud will be advantageousGood communications and interpersonal skills.Savvy with technology and computer with the passion to provide support to end users.Will be required to perform weekend support or Change.
Don't Miss This Opportunity!
SMBC Group is actively hiring for this AVP, Senior Voice Engineer (JRI-5617) position
Apply Now