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Urgent! AVP, User Experience Journey Specialist, Transformation and Data, Group COO Job Opening In Singapore, Singapore – Now Hiring DBS Bank
AVP, User Experience Journey Specialist, Transformation and Data, Group COO-(WD77350)
Business Function:
Here at the DBS Transformation & Data, Group COO, we focus on nurturing the culture of the World's Best Bank, 2025, 2021, 2019 (Euromoney) and “World’s Best Digital Bank” (Euromoney, 2016 & 2018).
Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups.
We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play.
We are passionate and committed to make banking joyful (while having lots of fun)!
Key Responsibilities:
Play a vital role in equipping our employees with digital tools that drive efficiency.
You will advance our PeopleTech initiatives, ensuring seamless platform operations, championing effective stakeholder collaborations, and delivering projects that directly elevate our digital workplace and overall employee experience.
You'll be at the heart of initiatives that truly make a difference for our people.
PeopleTech Platform Operations: This role involves crucial technical oversight for our PeopleTech ecosystem.
You will facilitate and support regular platform cadences with key leads, acting as a primary liaison with technology teams to coordinate system changes, essential upgrades, and efficient issue resolution for PeopleTech applications.
A key part of this will be performance monitoring and reporting, where you'll track platform metrics, user adoption rates, and gather user feedback to prepare insightful reports for leadership.
Additionally, you will assist in the thorough testing and validation of new features or enhancements prior to their rollout, and continuously enhance and maintain our Digital Tools portal, ensuring it remains user-friendly and an accessible source of information for all employees.
Business Coordination and Stakeholders Engagement: Your responsibilities here center on fostering strong collaboration and clear communication across the organization.
You will effectively engage with cross-functional stakeholders on critical matters such as platform updates and budgeting processes, ensuring ongoing communication cadences are well-managed.
A significant aspect of this focus will be documentation and knowledge sharing, where you will develop and maintain clear processes, comprehensive FAQs, and helpful guides to enrich the Digital Tools portal experience for all employees.
Cross-Functional Project Execution: This area emphasizes your ability to drive projects from conception to completion across different teams.
You will maintain comprehensive project trackers, dynamic dashboards, and clear documentation, ensuring transparency and alignment across both technology and business leads.
Effective communication is key; you will prepare accurate meeting notes, distill action items, and manage follow-ups to maintain project momentum.
Furthermore, you will organize and facilitate impactful collaborative sessions, including workshops, pilot programs, and testing sessions, involving both technology and business stakeholders.
Ultimately, you will promote and facilitate effective knowledge sharing practices across both sides of our innovative 2-in-a-box model.
Requirements:
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
:Singapore-DBS Asia CentralJob
:User ExperienceSchedule
:RegularEmployee Status
:Full-time:Job Posting
:Sep 18, 2025, 7:42:35 AM✨ Smart • Intelligent • Private • Secure
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Unlock Your AVP User Potential: Insight & Career Growth Guide
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Great news! DBS Bank is currently hiring and seeking a AVP, User Experience Journey Specialist, Transformation and Data, Group COO to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBS Bank adheres to the cultural norms as outlined by Expertini.
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