Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: AVP, Wealth Training and Recognition.
Singapore Jobs Expertini

Urgent! AVP, Wealth Training and Recognition Job Opening In Singapore, Singapore – Now Hiring HSBC

AVP, Wealth Training and Recognition



Job description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.

We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth.

Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.


We are currently seeking a high calibre professional to join our team as an
Assistant Vice President, Wealth Training & Recognition.


Principal responsibilities
Knowledge Management: Develop and maintain a comprehensive knowledge base for the contact center team to ensure accurate and up-to-date information is readily available.


Learning and Development: Identify training needs and create targeted learning programs to improve team performance and skill sets.


People Experience: Act as a culture ambassador by contributing to a positive and inclusive team environment.

Organize and support initiatives that improve agent engagement, morale, and well-being.


Quality Assurance: Provide timely, constructive feedback to agents and support coaching conversations with team leaders.


Projects and Operational Initiatives: Support the planning, coordination, and execution of contact centre initiatives (e.g., new tool implementation, workflow improvements, customer experience programs).


Reporting and Analysis: Generate regular reports on training effectiveness, and team performance in both quality and complaints.


Qualifications
Bachelor's degree in Business Administration, Communications, or a related field.


Advanced experience in customer service, complaint management, training/Knowledge management related field, ideally in a contact center environment.


Strong understanding of complaint resolution processes and customer service best practices.


Experience in designing, developing, and delivering training programs.


Strong organizational skills and attention to detail.


Ability to analyze data and provide actionable insights for continuous improvement.


HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your AVP Wealth Potential: Insight & Career Growth Guide


  • Real-time AVP Wealth Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for AVP Wealth in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1534 jobs in Singapore and 1450 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in AVP Wealth roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for AVP, Wealth Training and Recognition Job?

    Great news! is currently hiring and seeking a AVP, Wealth Training and Recognition to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for AVP, Wealth Training and Recognition Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for AVP, Wealth Training and Recognition?

    Key qualifications for AVP, Wealth Training and Recognition typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for AVP, Wealth Training and Recognition?

    To improve your chances of getting hired for AVP, Wealth Training and Recognition, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for AVP, Wealth Training and Recognition Job Success
    HSBC interview tips for AVP, Wealth Training and Recognition

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the HSBC's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your AVP, Wealth Training and Recognition interview at HSBC, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSBC's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for AVP, Wealth Training and Recognition Positions

    Setting up job alerts for AVP, Wealth Training and Recognition is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!