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AVP/VP, Service Delivery Lead - Application Support (JRI-5103) Job Opening In Singapore, Singapore – Now Hiring SMBC Group


Job description

Responsibilities

  • Serves as the single point of ownership of L3 support issues

  • Log and track support issues and vendor tickets

  • Maintain offshore support roster, including shift assignments

  • Ensure coverage during holidays, weekend (if applicable) and critical business periods

  • Engage with the product vendor for escalations, product defects, patches, etc.

  • Coordinate with onshore dev teams for bug fixes, config issues, or data alterations

  • Lead root cause analysis sessions and ensure closure of preventive action items

  • Provide timely updates during high-severity incidents

  • Coordinate with system PIC for technical impact and recovery timelines

  • Conduct code reviews for hotfixes, code changes, and technical implementations

  • Validate change artifacts (technical impact analysis, release procedure, test evidence)

  • Prepare change requests, risks assessments and roll-back plan

  • Represent changes (bug fixes, hotfixes, configuration changes) in change advisory board meetings

  • Coordinate scheduling and communications for production deployments across various teams
  • Requirements

  • Bachelor’s degree in computer science or information technology, or a related field

  • Minimum of 8 years in application support, with at least 2-5 years in a leadership or senior L3 role, preferably within a banking or financial institution

  • Professional certifications such as PMP, PRINCE2, or ITIL are highly desirable

  • Experience in managing and/or coordinating with offshore team is preferred

  • Strong understanding of incident management, problem resolution and production support process

  • Strong analytical, problem-solving, and good communication skills

  • Hands-on experience in Java development and SQL is a must

  • Hands-on experience in deploying, and maintaining Java cloud-native applications on cloud environment is a plus

  • Hands-on experience in Newgen BPM system is a plus

  • Hands-on experience using container platforms like Kubernetes, OpenShift, etc.

    is a plus

  • Understanding of basic enterprise infrastructure concepts such as Load Balancer, Firewall, API Gateway, High Availability, Monitoring & Logging, etc.

  • Proactive and self-motivated
  • Required Skill Profession

    Computer Occupations


    • Job Details

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