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Backend Production Support Engineer Job Opening In Singapore, Singapore – Now Hiring Confidential


Job description


Backend Production Support Engineer

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team.

You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Job Duty and Responsibility:


1.

Integration Testing
  • a.

    Refine and execute integration tests to ensure the robustness and reliability of the software.

  • c.

    build close relationship with different operation team to continuously improve the operation efficiency
2.

L3 Support and Problem Resolution
  • a.

    Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems.

    This involves troubleshooting and root cause analysis of issues, and tracking following actions to fix issues.

  • b.

    Participate in the daily work of the PS team.

    Actively receive and handle issues submitted by users, and address their requirements promptly.

  • c.

    Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading covering onboarding, pricing, and trading flows to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.
  • d.

    Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

3.

System Reliability and Maintenance
  • a.

    Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms.

    By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.

  • b.

    Provide system upgrade and optimization plans to enhance system performance and reliability.

  • c.

    In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

4.

Owner of production change management
  • a.

    Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications.
  • b.

    Develop SOP for the above processes.
5.

Timezone and Work Time Shift
  • a.

    Work mostly in HKT timezone.
  • This role may require the handover /work with the operation support team in the EST time zone.

Requirements

  • 3-5 years of experience in application or technical support.
  • Experience with shell scripting, Ruby, Golang and SQL technologies.
  • Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
  • Strong analytical skills and the ability to proactively identify issues before they escalate.
  • Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
  • Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership.
  • Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
  • Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese.
We will consider the following abilities as a plus:
  • Experience in technical support in banking and other financial sectors
  • Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
  • Solid experience in a Linux environment and relevant support tools.
  • Familiarity with exchange platform domain knowledge.

Desired Skills

  • Proficient in using Jira and Confluence to establish SOPs.
  • Quick learner with a demonstrated aptitude for acquiring new technologies.
  • experience managing software on AWS are pluses.
#LI-SF1
#LI-MidSenior
#LI-Hybrid

Life @ Crypto.com

Empowered to think big.

Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment.

Empower employees to find thoughtful and innovative solutions.
Growth from within.

We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture.

Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team.

Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption.

Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption.

Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us.

Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.


About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform.

Our vision is simple: Cryptocurrency in Every Wallet.

Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.





PI7600cce8c704-30511-38182630

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Backend Production Potential: Insight & Career Growth Guide


Real-time Backend Production Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Backend Production in Singapore, Singapore, highlighting market share and opportunities for professionals in Backend Production roles.

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Are You Looking for Backend Production Support Engineer Job?

Great news! is currently hiring and seeking a Backend Production Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Backend Production Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Backend Production Support Engineer?

Key qualifications for Backend Production Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Backend Production Support Engineer Job Success

Confidential interview tips for Backend Production Support Engineer

Here are some tips to help you prepare for and ace your Backend Production Support Engineer job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Backend Production Support Engineer interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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