Responsible for performing daily billing functions and providing back-end administrative support.
Job Description:
- Maintain and update billing to ensure timely and accurate bill runs.
- Perform end-to-end billing tasks, including invoice generation, validation, and exception handling.
- Perform reconciliation of billed invoices against records to ensure alignment and data integrity.
- Liaise with internal teams to investigate and resolve billing-related issues in a timely and professional manner.
- Provide prompt support to the team by offering clear and accurate responses to billing-related queries and exceptions.
- Collaborate with IT to troubleshoot and resolve technical errors related to billing processes.
- Identify process gaps, inefficiencies, or recurring issues, and propose practical solutions to improve billing accuracy and operational effectiveness.
- Prepare and compile required documentation to support audit exercises, ensuring traceability, accuracy, and timely submission
Requirements:
- Diploma holder in Business / Commerce, Finance.
- Minimum of 2-years of relevant working experience in billing.
- Hands-on experience in end-to-end billing processes, including bill generation, reconciliation, billing error handling.
- Experience working with customer service team to resolve customer billing enquiries and disputes.
- Experience in analyzing billing anomalies and proposing effective solutions to complex billing scenarios.
- Self-starter, meticulous.
- Team player.