KEY ROLES AND RESPONSIBILITIES
Prepare and generate accurate and timely invoices to customers.
Respond to billing enquiries and resolve bill issues.
Responsible for day to day customer support activities.
Perform ad-hoc duties such as supporting billing system project activities and management reporting.
QUALIFICATIONS & EXPERIENCE
At least a Diploma holder.
At least 2 years relevant working experience preferably in the utilities industry, specializing in a billing or collections role.
SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS
High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics).
Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
Self-motivated and results-oriented with a proactive approach to problem-solving.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills with attention to detail and the ability to handle multiple tasks effectively.
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