Bloomberg Technical Support (Mandarin/Thai/Hindi speaker) Singapore

Job description

Bloomberg Technical Support (Mandarin/Thai/Hindi speaker) - Singapore

Location

Singapore

Business Area

Sales and Client Service

Ref #

10046494

**Description & Requirements**

Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.

Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

**What’s the role?**

You will provide support for new and existing Bloomberg clients.

You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure.

You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

**We'll trust you to:**

+ Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
+ Engage with internal and external partners to resolve service issues
+ Coordinate installation and maintain customers’ connectivity to Bloomberg's network
+ Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
+ Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

**You’ll need to have:**

+ A minimum of a Bachelor’s degree in a technical discipline, such as but not limited to, Electronic/Electrical Engineering and Computer Science
+ Business proficiency in English and either one of these APAC languages (Mandarin, Thai, or Hindi) to support clients in these markets
+ A demonstrable interest in technology and aspiration to work in the fintech services industry (example: course of degree or work/internship experience or extracurricular activities)
+ Ability in picking up new technologies and concepts quickly
+ Experience in multitasking within a high-volume environment with simultaneous projects and tasks
+ Demonstrable experience of coordinating with multiple teams to meet deadlines
+ Flexibility to accommodate occasional evening & weekend work (time off in lieu)
+ Demonstrated continuous career growth within an organisation
+ Bachelor's degree or degree-equivalent qualifications

**We'd love to see:**

+ Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
+ Experience with telecommunications lines, basic network design and security
+ Exposure to vendor cloud technology e.g. AWS, Azure
+ Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
+ Ability to communicate effectively and negotiate resolutions to difficult scenarios

**If this sounds like you:**

Apply if you think we're a good match.

We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

**Why Bloomberg?**

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work.

We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:
Bloomberg is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer.

Please let us know if you require any reasonable adjustments to be made for the recruitment process.

If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net

Required Skill Profession

Other General