Boutique Consultant

Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

Follow sales call with potential customers

Generate and expand records on customer database

Upsell, propose products to customer and maintain customer experience.

Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

Attend to walk in customers on any watch repair/related enquiries liaising with customer care

Placing orders for accessories, ensuring stock is up to date and available

Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Work closely with other team members to ensure a seamless and efficient boutique operation

Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.

ensuring that products are displayed to a high standard

Understand and adhere to all operating and security guidelines

Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Previous experience in retail or sales, preferably a Retail Boutique or Hospitality industry will be advantageous

Excellent customer service with strong interpersonal skills.