You will be the first point of contact for clients, managing phone and email communications, greeting customers, and ensuring a welcoming environment.
Adecco partners with one of the prestigious luxury watchmakers that is renowned for crafting innovative, high-precision timepieces, blending heritage, artistry, and cutting-edge design.
- 5-Day work schedule
- Permanent role
- Global Company
The Job:
- Acts as the first point of contact, greeting clients, handling calls, emails, and creating a welcoming boutique atmosphere.
- Manages boutique phone line, ensuring calls are answered within 5 rings, screened, and forwarded promptly to the right staff.
- Handles boutique email account, assigning existing clients to their SA and new clients fairly by language needs.
- Coordinates appointments, replies to requests, tracks emails per SA, and manages both scheduled and walk-in clients.
- Screens customers in person, informs staff of arrivals/cancellations, and ensures smooth customer flow.
- Provides excellent customer service by welcoming guests, serving beverages, and ensuring CRM data is updated.
- Supports administrative duties like scheduling, roster planning, traffic reporting, and maintaining boutique materials.
- Ensures boutique front remains presentable, delivering seamless customer experience and efficient operations.
The Talent:
- Minimum of 2 years' experience in a similar role, preferably within luxury retail or hospitality.
- Knowledge of the luxury goods industry is an advantage.
- Strong organizational skills, proactivity, and a keen eye for quality and detail.
- Excellent interpersonal abilities to deliver a warm welcome and enhance the customer experience.
- Good presentation, articulate communication, attentive listening, patience, and availability.
Next Steps:
- Prepare your updated resume (please include your current salary package with a full breakdown, such as base, incentives, annual wage supplement, etc.) and the expected package.
- Apply through this application or send your resume to in MS Word format.
We'd love to hear from you - We regret that only shortlisted candidates will be notified
Lorwene Guzman
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R