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Urgent! Boutique Reception Job Opening In Central Singapore Community Development Council – Now Hiring RecruitFirst Pte. Ltd



Job description

  • Incentive Scheme: Quarterly and annual bonus payouts based on boutique performance.

  • Work Hours: Retail hours, 5-day roster per week, 8-hour shifts per day.

Reception Duties:

  • Answer boutique calls promptly and screen/forward calls to relevant personnel.

  • Manage the boutique's public email account:

  • Assign existing clients' emails to their Service Advisor (SA).

  • Assign new clients' emails to an SA according to language requirements.

  • Respond to appointment requests and call-back emails.

  • Track daily email allocation per SA.

  • Greet and screen customers in person, monitoring boutique access.

  • Inform retail staff of customer arrivals or cancellations.

Customer Experience:

  • Provide excellent customer service as the first point of contact.

  • Connect customers with retail staff according to appointments.

  • Greet guests, serve drinks and welcome materials, and ensure a warm, professional experience.

  • Prioritize incoming visitor and phone traffic effectively.

  • Ensure all new client arrivals are captured in the CRM.

  • Maintain a presentable boutique front area at all times.

Administrative Support:

  • Manage client appointments and update calendars for retail staff.

  • Assist Boutique Manager in staff roster planning.

  • Record and submit daily boutique traffic data to relevant managers.

  • Monitor and replenish welcome material inventory (drinks, beverages, etc.).

Requirements / Competencies

  • Excellent communication and interpersonal skills.

  • Strong organizational skills with attention to detail.

  • Professional and friendly demeanor; able to provide a welcoming first impression.

  • Ability to multitask, prioritize, and work independently.

  • Previous experience in customer service, front desk, or retail environment preferred.

——

Nikki Samantha Yeo Jean Yee | R

(13C63422)


Required Skill Profession

Other General



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    Unlock Your Boutique Reception Potential: Insight & Career Growth Guide


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    • 7. Obeying Singapore laws and regulations
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