BPM Intern (Business Process Management)

Job description

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers.

With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

As a BPM Intern at Sleek, you will be part of the BPM team under the global COO office, with a focus on strategic and continuous improvement projects focusing on customer experience:

• Support strategic initiatives to provide a delightful and exceptional customer experience
• Support all 3 key business segments in delivering world-class services
• Support the design and continuous improvement, and optimisation of business processes
• Support the development and maintenance of process documentation, including standard operating procedures (SOPs) and process flow diagrams
• Support the delivery of training and e-learning materials for the team with every new process
• Assist in the organisation and management of the team's data resources to make them immediately accessible for analysis
• Audit the quality, integrity and comprehensiveness of the data collected
• Ensure that client information is accurately reflected and updated
• Clean, organise and interpret data with appropriate tools to rectify issues in a sustainable approach whenever a new pattern is detected
• Develop and build knowledge management capabilities to facilitate best practices across teams and countries
• Assist in cross-functional collaboration and stakeholder management across all operations teams and countries to deliver valuable projects
• Support the BPM managers by driving various initiatives and projects, giving regular progress updates and ensuring timely completion
  

There are 3 key pillars for Customer Experience at the BPM Team

Process Excellence

• Be part of the team that equips our teams with the best training, SOPs and processes to deliver world-class services

Change Enablement

• Be part of the team that designs the process and uses data for early detection of customer concerns and weaknesses in current  processes

Continuous Improvement & Audit

• Be part of the team that reviews customer escalations and data points to find permanent solutions to issues raised by customers

Requirements

As a BPM intern at Sleek, you will be part of a highly collaborative and amazing team, with a focus on strategic & continuous improvement projects focusing on data quality & operational excellence.

• Bachelor's Degree and above (final year or fresh graduates)
• Willingness to learn and a curious mindset
• Be highly collaborative, as the role will work closely with other department members on cross-functional projects
• Strong teamwork, organisational and interpersonal skills
• Possess strong analytical and critical thinking skills with a flair for data analysis
• Ability to work independently; can prioritise and adjust tasks in a dynamic and fast-paced environment
• Strong Project Management experience with attention to detail

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team.

We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise.

Accountability is really important to us.

Humility: There is so much we don’t know.

Humility allows for open-mindedness to feedback and a willingness to learn from others.

It paves the way for collaboration and creates a positive work environment.

It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures).

Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us.

It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

The interview process

The successful candidate will participate in the below interview stages.

We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Behavioural fit assessment

A ~45 minute chat with a member of leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 

+++++

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh.

Kindness is also incredibly important.

We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 3 days per week.

If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate.

You can also work fully remote from anywhere in the world for 1 month each year

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning.

There’s also a range of internal and external facing training programmes we run.

We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence.

It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.

 Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good.

In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.

We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign.

We aim to be Carbon Neutral by 2030.

Required Skill Profession

Business Operations Specialists