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Urgent! BPO and Partner Operations Lead Job Opening In Singapore, Singapore – Now Hiring TikTok Pte. Ltd.

BPO and Partner Operations Lead



Job description

Responsibilities

About the Role As the BPO and Partner Operations Lead , you will lead and grow a multi-disciplinary team focused on strengthening BPO and Partner Operations.

You will design strategies, translate them into executable plans, and drive implementation in partnership with internal and cross-functional leaders.

Your work will directly shape the support experience for our users and creators worldwide.

Responsibilities: Partner Management (Partner-Facing Leadership)

  • Serve as the senior point of contact for BPO partners, building strong, performance-driven relationships.

  • Design and implement operational strategies to enhance efficiency, quality, and collaboration across sites.

  • Ensure all partner operations meet compliance, data privacy, and regulatory standards.

  • Identify issues, align stakeholders, and drive execution in a fast-changing environment.

Workflow & Performance Ownership (Operational Execution)

  • Own end-to-end workflows managed by the partnership team to deliver best-in-class user and creator support.

  • Monitor KPIs and implement strategies to enhance support efficiency and satisfaction.

  • Lead a team of partner managers, implementation managers, and quality specialists — driving engagement, development, and performance.

  • Collaborate with cross-functional teams (product, training, quality, engineering) to ensure user-centric policies and processes.

  • Foster a culture of continuous improvement, staying ahead of industry trends and best practices.

Qualifications

Minimum Qualifications:

  • 5+ years of experience leading vendor management or BPO operations in a multi-site/global environment.

  • Solid and extensive experience in Customer Service, E-commerce industry
  • At least 5 years in a leadership role managing both ICs and managers.

  • Strong experience driving strategic programs while executing at a tactical level.

  • Background in technology, with proven ability to adapt quickly and exercise sound judgment.

Preferred Qualifications:

  • Track record managing outsourced service providers at scale.

  • Strong diversed awareness and empathy for users across diverse markets.

  • Familiarity with social media challenges, regulatory sensitivities, and crisis management.


Required Skill Profession

Other General



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