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Urgent! BPO Customer Service Job Opening In Downtown Commercial Core – Now Hiring U3 InfoTech Pte Ltd
Job Title: Team Lead – BPO Customer Service (Contact Center)
Salary: UP TO $4,500.00
Working Hours: 40 hours per week
Location: Singapore, Raffles City Tower
Contract: 1 year
Job Overview
We are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center.
The Team Lead will be responsible for ensuring smooth daily operations, driving team performance, and maintaining service excellence.
In addition to managing frontline performance, this role will also support administrative responsibilities and ad hoc projects as directed by the Contact Center Manager (CCM).
Key Responsibilities
Team Management & Operations
Supervise daily operations and monitor CSOs' performance to meet service levels and KPIs.
Handle customer complaints and resolve team-level escalations effectively.
Reporting & Performance Monitoring
Track and analyze team performance reports.
Identify performance trends and recommend process improvements.
Administrative & Ad Hoc Tasks
Assist with administrative duties and support internal and external communications.
Requirements
Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply.
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U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes
Job Type: Contract
Contract length: 12 months
Pay: Up to $4,500.00 per month
Work Location: In person
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Unlock Your BPO Customer Potential: Insight & Career Growth Guide
Real-time BPO Customer Jobs Trends in Downtown Commercial Core, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for BPO Customer in Downtown Commercial Core, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4494 jobs in Singapore and 7 jobs in Downtown Commercial Core. This comprehensive analysis highlights market share and opportunities for professionals in BPO Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! U3 InfoTech Pte Ltd is currently hiring and seeking a BPO Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: BPO Customer Service Jobs Downtown Commercial Core.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at U3 InfoTech Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a BPO Customer Service Jobs Singapore varies, but the pay scale is rated "Standard" in Downtown Commercial Core. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for BPO Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for BPO Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your BPO Customer Service interview at U3 InfoTech Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the U3 InfoTech Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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