Branch Manager (Investment Brokerage) (SG)

Job description

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest.

Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over 25 million users worldwide.

In Singapore, Moomoo Financial Singapore Pte.

Ltd.

is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000).

In 2022, we became the first digital brokerage to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to make investing a viable option for people to achieve their financial goals.

We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing, but building a world where smarter investing is within reach for all.  If you're excited about driving impact at the intersection of finance and technology, there's never been a better time to join us.

Branch Manager (Investment Brokerage) (SG)

The Branch Manager is responsible for the overall success and smooth operations of a moomoo physical investment store.

This leadership role combines strategic business development, operational excellence, and team management to drive customer acquisition, enhance client relationships, and ensure compliance with local financial regulations.

As the face of the moomoo brand in-store, the Branch Manager plays a critical role in delivering a premium customer experience and expanding our offline presence.

Responsibilities

1.       Business Strategy & KPI Ownership

• Take full ownership of branch KPIs.
• Drive local business strategy to meet financial, operational, and growth targets.
• Adapt quickly to market conditions and regulatory changes.

2.       Operations & Compliance

• Oversee and optimize daily operations, ensuring efficiency and strict compliance with financial industry regulations.
• Improve in-store workflows and service delivery standards.
• Coordinate with legal and compliance teams to ensure branch operations align with internal and regulatory requirements.

3.       Client Relationship Management

• Lead the team in building and maintaining strong, trust-based relationships with clients.
• Resolve client issues efficiently with a focus on in-person service excellence.
• Organize client engagement events and investment education sessions to enhance retention and upselling opportunities.

4.       Team Leadership & Development

• Recruit, train, and manage high-performing sales and support teams.
• Foster a results-driven and positive workplace culture.
• Design and implement systematic training programs for compliance, product knowledge, and client servicing.

5.       Performance Monitoring & Analysis

• Track branch KPIs such as client growth, sales performance, and customer satisfaction.
• Generate actionable insights from performance metrics and market trends.
• Collaborate cross-functionally (marketing, product, tech) to refine go-to-market strategies.

6.       Marketing & Community Engagement

• Support and lead in-store promotional events, workshops, and roadshows.
• Partner with marketing teams on brand positioning and customer outreach.
• Represent moomoo in cross-brand collaborations to attract high-net-worth individuals (HNWIs) and strategic partners.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management.
  
  Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later.
  
  According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average.
  
  He repeatedly checks every detail.
  
  While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page.
  
  He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

Requirements

• 5–8 years of experience in financial services, including retail brokerage, wealth management, or in-store financial sales or someone with regular investment habit is highly preferred
• Proven experience managing physical store operations and frontline teams.
• Strong leadership skills with the ability to motivate and guide teams toward performance goals.
• Deep understanding of financial markets, trading platforms, and investment products.
• Knowledge of compliance requirements relevant to the country of operation.
• Holds required certifications (RES5, CM-EIP, CM-SIP, M8 and M8A) is essential for this role; however, the company will sponsor you to obtain the license.
• Willingness to work shifts, including weekends and public holidays.
• Experience working in high-growth or start-up environments.
• Exposure to global teams and multicultural settings.
• Project management and problem-solving skills.
• Demonstrated ability to drive cross-departmental initiatives.
• English speaking and Fluency in Mandarin is an added advantage
• Result-oriented, self-motivated with the ability to work under pressure and be a team player. 

Benefits

 Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Required Skill Profession

Operations Specialties Managers