Join to apply for the Branch Operations Executive role at RHB Singapore
Join to apply for the Branch Operations Executive role at RHB Singapore
- Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
- Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
- Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
- Maintain accurate records and documentation for all transactions
- Any other activities prescribed in the Branch Operational Manual
- Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
- Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
- Customer Service Management
- Greet and assist customers with their inquiries and transactions.
- Provide accurate and prompt information about products and services offered by RHB
- Support implementation of customer service initiatives within the Branch
- Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
- Regulatory Compliance and Risk Management
- Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
- Branch Operations
- Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
- Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
- Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
- Maintain accurate records and documentation for all transactions
- Any other activities prescribed in the Branch Operational Manual
- Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
- Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
- Customer Service Management
- Greet and assist customers with their inquiries and transactions.
- Provide accurate and prompt information about products and services offered by RHB
- Support implementation of customer service initiatives within the Branch
- Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
- Regulatory Compliance and Risk Management
- Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
Required Skills
- Strong interpersonal and communication skills
- High level of customer service orientation
- High level of accuracy and attention to detail
- Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
- Awareness of relevant laws and regulations relating to Branch Banking
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at RHB Singapore by 2x
Get notified about new Operations Executive jobs in Singapore .
Operations Executive (Shipping) - Up to $5,500 | MNC
Executive, Operations (Indoor Attractions)
Executive, Warehouse Operations (Continuous Improvement)
Executive, Park Operations - Rainforest Wild Africa
Boon Lay, West Region, Singapore 1 month ago
Strategy and Operations Senior Manager, APAC
Senior Executive, Operations (Indoor Attractions)
Assistant Manager, Strategic Operations & Process
Executive, Warehouse Operations (Tampines)
Operations Duty Manager (Senior Executive level) (2-year renewable contract / shift work)
Regional Operations Manager South East Asia
Logistic/ Trade Operations (Base Metals) - Commodities MNC
We’re unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr