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Urgent! Business Analyst (Request ID:20731-1) Job Opening In Singapore, Singapore – Now Hiring Helius

Business Analyst (Request ID:20731 1)



Job description

Interested candidate please share your updated copy of resume at ashwani@helius-tech.com


Role: Business Analyst

Type: Yearly renewable contract on Helius Payroll

Work Location: Singapore 



JD summary:



The candidate of this role will do business analysis and project management and work closely with Product Owner and Project Team to design, build and deliver Chatbot enhancement and tool improvement.

He/she will actively learn and bring clarify to our chatbot team working on transformational environment which can be of ambiguity and uncertainty.



Key Responsibility:

• Bring clarity and deliver results in transformation environment with uncertainty and ambiguity.

Build alignment and actively seek solutions when facing challenges and delays from external teams/stakeholders.

• Understand overall landscape of client customer servicing related products and processes.

Identify and prioritise use cases suitable for chatbot.

• Work with other team members to understand the various internal chatbot tools and propose solution of productivity improvement and automation.

And work with tech to drive the implementation of tool enhancement.

• Develop and test Chatbot applications using internal tools (FAQ, Guided conversation)

• Data-driven Chatbot use case evaluation – enhance feedback collection and use data analysis to evaluate and enhance chatbot features to improve CSAT score.

• Understand industrial trend of chatbot use case and think how it can be used.





Candidate Requirement:

• At least 3 years working as a Business Analyst, with experience in writing user stories / requirements specifications / functional specifications.

• Proactive and able to bring clarity and work in transformation environment with uncertainty and ambiguity.

Can build alignment and actively seek solutions when facing challenges and delays from external teams/stakeholders.

• Extensive experience on technology related project implementation in environment with uncertainty and ambiguity.

• Good knowledge and experience of corporate banking customer servicing products and processes.

• Good understanding of chatbot technology and tools.

• Good analysis skills and logical thinking in problem identification and solution proposal.

• Good Skills in communication, PPT, project management, and stakeholder management.


Required Skill Profession

Business Operations Specialists



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