Business Architect, CLM Platforms

Job description

Job ID: 41158

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 2 Oct 2025

JOB SUMMARY

Our Business Architects drive the end-to-end orchestration of overarching operating model decisioning, including underlying capabilities and business services across the Client Lifecycle of Onboarding, Maintenance / Review, and Offboarding.

You are detail oriented and able to keep a macro view across both BAU and Change Initiatives, ensuring optimal collaboration and delivery of strategic objectives.

You function as a 'servant leader', driving key design deliverables and the socialisation and alignment of these throughout the organisation, across Business Operations, and IT.

RESPONSIBILITIES
Strategy

• The Business Architect team plays a key role in bridging and translating the various teams and initiatives across strategy and execution within the COO, working with the DDCP Management and a wide network of other partners, to define and support our strategic objectives, focused on value add for both clients and the SCB business
• Leading delivery role across CLM bau and transformation to define functional design for strategic change, and functions as representative for similar initiatives across the wider DDCP organisation
• Supports the Chief Business Architect in ensuring continuous optimisation and striving for a best-in-class operating model across the end-to-end CLM journey, balancing core business objectives with operational targets and regulatory requirements.
  
  
• Works closely with Product Owners, Programme Managers and representatives across domains to ensure consideration and alignment of the holistic ecosystem
• Continuous collaboration with Technology and its Solution Architects to drive a comprehensive enterprise architecture
• Works with other segment and product partners to align and converge investment plans
• Leverage on experience within a variety of financial institutions to work with our vendors and product partners to deliver business, operational and technical transformation

Business

• Fulfils a leading role in the definition and delivery of target and interim operating models and end-to-end business / functional architectural design for the CLM Transformation programme
• Takes ownership for specific capability design elements such as Channel integrations, Product Provisioning and downstream integrations, and/or core CLM capabilities (Entity Mgmt, KYC, Tax, Reg DD and Offboarding & Dormancy), and ensures the delivery thereof
• Utilises thought leadership and experience across a variety of Client Lifecycle topics to steer, influence and support the business strategy and realisation of critical business objectives
• Works with the Business, Product Owners, Global Process Owners, Policy teams and others in understanding current state issues, mapping these to business led solutions and business advantages
• Supports in identifying opportunities for optimisation in execution of business strategy within CLM, leveraging insights from the wider SCB organisation
• Ensures change initiatives within the portfolio are aligned to group strategy and DDCP / COO scorecard, ensuring synergies, and efficiency and effectiveness of overall delivery is maximised

Processes

• Ensuring technology capability maximises automation and digitisation of Client Lifecycle processes
• Drives the business architectural design across core processes within the Client Lifecycle and ancillary domains such as CRM, Credit, Channels and anti-Financial Crime
• Be knowledgeable and remain up to date about industry solutions and evolution of offerings that SCB can leverage

People & Talent

• Advocate a high-performance culture, with a broad representation of backgrounds, domain expertise, skills and capabilities fitting within the CC domain and SCB business as a whole
• Support the Chief Business Architect and Management in cascading strategic objectives to delivery teams
• Responsible for continuous (self-)development and performing ongoing industry research

Risk Management

• Ensure adherence to ORF standards
• Play an active role in reducing the number of high residual risk areas
• Management of vendor delivery to costs and capabilities – including contract / SOWs review

Governance

• Responsible for managing and enforcing the product governance framework.
  
  
• Membership of senior committees including RF, QPR and similar
• Operates within the standards set out by the SDF framework

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
  
  
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  
  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
  
• Supports the Business Architecture team to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key Stakeholders

• DDCP Management Team, CLM-T Programme, CTA Programme, CRMx Programme, Coverage COO, CLM system owners, T&I Architects, Data Architects, FCSO, CFCC Advisory, Client Segment Heads and delegates, FM COO, TB COO, Lending COO

Our Ideal candidate

• 10+ years of experience with a proven track record across CLM within Investment Banking as subject matter expert, Management / Business Consultant or equivalent
• Demonstrable experience in different Banks with a global footprint
• Thorough understanding of the end-to-end client lifecycle, including several of its key components such as KYC, Regulatory Classifications, Tax, Credit, Data Management, CRM and end-to-end Case Management
• Delivery-first mindset, with proven track record of transformation delivery
• Hands-on experience with large scale technology delivery
• Relevant insights on the current state of Institutional Banking across different regions, including challenges, client needs, typical obstacles and opportunities across financial services
• Ability to explain functional and technical concepts to senior stakeholders - understanding of dependencies, ability to translate strategy into action, and experienced with senior governance structures
• Natural networker with outstanding presentation and analytical skills

Other specific certificates:

• Agile (Foundation or higher)
• LSS (Greenbelt or higher)
• Design Thinking
• Investments & Securities (or Dealing Certificate equivalent)
• DevOps fundamentals
• ISEB Business Analysis (or equivalent)
• ISEB Project and Programme Management (PPSO or equivalent

Role Specific Technical Competencies

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Required Skill Profession

Other General