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Urgent! Business Banking Service Manager - Emerging Business Customer Service Unit Job Opening In Singapore, Singapore – Now Hiring OCBC
Business Banking Service Manager – Emerging Business Customer Service Unit
Join to apply for the
Business Banking Service Manager – Emerging Business Customer Service Unit
role at
OCBC
Business Banking Service Manager – Emerging Business Customer Service Unit
3 days ago Be among the first 25 applicants
Join to apply for the
Business Banking Service Manager – Emerging Business Customer Service Unit
role at
OCBC
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.
How?
By taking the time to truly understand people.
From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.
How?
By taking the time to truly understand people.
From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation.
Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future.
Innovate the way we deliver financial services.
Work in friendly, supportive teams.
Build lasting value in your community.
Help people grow their assets, business, and investments.
Take your learning as far as you can.
Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Description
The Business Banking Service Manager will be stationed at the Centre Branch handling walk-in corporate customers on enquiry relating to account opening, updates, Internet banking, and trade or credit related products for small businesses.
While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.
You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge.
You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.
You will be based in Singapore and reports into the Customer Service Unit within Emerging Business.
On-the-job training will be provided with closed guidance from the unit’s Team Leader or an experience Service Manager to facilitate understanding of internal banking processes and appropriate customer communications.
Responsibilities
Provide servicing support to hotline, branches, operations for Emerging Business
Engage customers professionally with regards to accounts/facilities updates and queries
Conduct documental checks and handle exception approvals for corporate customers’ transactions
Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers
Collaborate with internal partners to carry out workflows to support our customers
Requirements
Confident and presentable with good written and verbal communication skills; bilingual preferred
Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge
Possess a customer excellence mindset, consistently prioritizing customer satisfaction and service quality
Effective team player with initiative
Good problem-solving skills, meticulous and a keen eye for details
Experience in front-line roles will be an added advantage
Fresh graduates are welcome to apply
What We Offer
Competitive base salary.
A suite of holistic, flexible benefits to suit every lifestyle.
Community initiatives.
Industry-leading learning and professional development opportunities.
Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Banking
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Unlock Your Business Banking Potential: Insight & Career Growth Guide
Real-time Business Banking Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Business Banking in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9659 jobs in Singapore and 8639 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Business Banking roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OCBC is currently hiring and seeking a Business Banking Service Manager Emerging Business Customer Service Unit to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Business Banking Service Manager Emerging Business Customer Service Unit Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OCBC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Business Banking Service Manager Emerging Business Customer Service Unit Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Business Banking Service Manager Emerging Business Customer Service Unit typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Business Banking Service Manager Emerging Business Customer Service Unit interview at OCBC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OCBC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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