Business Change Manager

Job description

Wealth and Retail Banking Industry

Hybrid Working arrangements

Duration: Immediate - 31st December 2025 (Extendable / Convertible)

Working Location: Changi Business Park, East or CBD

Working hours: 09.00am – 6.00pm (Monday to Friday)

Job Summary

Support the Product Owner & team with the activities required for reducing risk and

sustaining the low-risk environment in relation to Privacy, Record Keeping and Data

Sovereignty risks.

These activities include but are not limited to

Job Duties

• Successful and timely Delivery of associated Risk Treatment Plan (RTP)
• Implementation of the Standards in BAU
• Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment
• Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and/or Standards Implementation
• Develop a deep understanding of the current state of data, processes, and systems for CIB CC and FM
• Support the completion of key milestones for CC and FM in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU
• Perform the Data Discovery exercise for the relevant Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)
• Conduct Gap Analysis of current state against the requirements in the Data Standard.
  
  
• Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.
  
  
• Carry out Business Impact Assessments on the business and process from the tools/enablers that the Central DSP / CDO team delivers to CIB CC and FM.
  
  
• Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan
• Support and/or execute change management activities including but not limited to development of training materials, development of operational guidance etc.
  
  
• Effectively engage working level business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences
• Build strong and effective relationships with programme and business counterparts
• Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards
• Work closely with the CC and FM Product Owner(s) and the broader Data Risk Squad to drive reduction of the Data risks and monitor all major risk issues and concentrations.
  
  Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.
  
  
• Supports the setup and/or maintenance of the relevant governance forums
• Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems
• Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)
• Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support
• Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the Central DSP / CDO team delivers to CIB CC and FM
• Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Sovereignty and Record Keeping Book of Work (BoW) for CIB CC and FM
• Facilitate the simplification and/or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CIB CC and FM

Requirements

• 8 to 10 years of experience working in or consulting for Financial Institutions is critical.
  
  Knowledge of Banking process is preferred.
  
  
• Any other relevant project management certification(s)
• Experience with understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.
  
  
• Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.
  
  
• Able to prioritise work, manage stress, time, and change effectively
• Prior experience working in Agile Scrum team will be advantageous
• Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have
• Experience working with business, compliance and technology stakeholders
• Good problem solving / analytical skills
• Ability to take initiative, identify opportunities and work with minimal management oversight
• High level of attention to detail with the ability to identify areas of focus for solution design and implementation
• Ability to create effective work relationships across functions & borders
• Good presentation, time management, negotiation and influencing skills

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Required Skill Profession

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