Business Operations, EA/Assistant Manager @ Southeast (Reporting & Analysis) ~
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
Core Operations
Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
Process contractor invoices and ensure timely payments.
Manage invoicing and collection of payments from residents.
Reporting & Analysis
Prepare management reports and dashboards to track operational performance.
Analyze data trends to identify areas for improvement and support strategic planning.
Assist the management team with project coordination and administrative tasks.
Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.
Governance and Process Improvement
Lead the transition of the billing process to reduce manual intervention and optimize manpower.
Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity
Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
Ensuring regulatory and operational compliance
Driving continuous improvement
Job Requirements
Minimum 3–5 years of experience in administration, backend operations and process improvement
Proven experience in defining, mapping and maintaining process frameworks
Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI
Experience using Salesforce for resident or customer relationship management.
Familiarity with ServiceNow for workflow automation, ticketing, or service management.
Comfortable working with data visualization tools and enterprise systems.
Meticulous and organized, with a strong attention to detail.
Analytical mindset with the ability to interpret data and generate insights.
Proactive and resourceful, able to work independently and collaboratively.
Excellent communication and interpersonal skills
High integrity and commitment to governance and compliance.
Ability to work independently and as part of a team
Interested candidates, please click APPLY to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
Contact number: 8189 1***
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