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Business Operations Intern (Renewal Services, Sales Reporting & Automation) Job Opening In Singapore, Singapore – Now Hiring Palo Alto Networks


Job description

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously.

We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success.

Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity.

We work fast, value ongoing learning, and we respect each employee as a unique individual.

Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.

This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work full time from our office with flexibility offered where needed.

This setup fosters casual conversations, problem-solving, and trusted relationships.

Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking analytical, proactive, and automation-minded interns to join our Renewal Services and Sales Operations team.

This internship offers valuable exposure to commercial operations, sales performance reporting, and automation initiatives.

The role will focus on optimizing operational processes, designing internal support systems, and delivering actionable insights across renewal and sales workflows.

Your Impact

Workflow Documentation & Process Automation

  • Understand and document key workflows
  • Identify pain points and inefficiencies and opportunities for streamlining.
  • Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.
  • Service Level Agreements (SLA) KPI Measurement & Reporting

  • Understand and establish baseline performance and SLA metrics 
  • Build dynamic reporting dashboards ( Tableau, Excel) to track and visualize performance.
  • Automate regular report generation and data pulls to support periodic performance reviews and audits.
  • Design & Implement a Ticketing / Queue System

  • Build a structured intake and tracking system for Sales/Channel quote requests using:CRM tools (, Salesforce)Google Forms + Sheets + automation toolsShared inbox management or ticketing tools (, JIRA, ServiceNow)
  • Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
  • Automate alerts, updates, and reporting.
  • Support Sales Operations – Sales KPI Reporting & Data Integration

  • Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (, pipeline coverage, conversion rate, renewal targets).
  • Work with multiple data sources (, Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
  • Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
  • Innovate new ways to visualize or improve visibility into sales performance trends.
  • Key Learning Outcomes:

  • Exposure to real-world business operations and commercial strategy in the tech industry.
  • Hands-on experience with automation tools and business intelligence platforms.
  • Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
  • Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.
  • Qualifications

    Your Experience 

  • Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.
  • Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA).

    Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus
  • Experience with automation or scripting tools (, Python, Apps Script, Power Automate, Zapier)
  • Familiarity with reporting platforms ( Tableau, PowerBI)
  • Exposure to CRM systems like Salesforce or database tools (, SQL) is a plus
  • Ability to consolidate and manipulate data from multiple sources
  • Analytical and detail-oriented
  • Self-motivated and able to manage multiple tasks independently
  • Excellent communication skills, both verbal and written
  • Strong collaboration and stakeholder engagement skills
  • Preferred Qualification

  • Experience with service/ticketing systems ( ServiceNow)
  • Prior involvement in sales or renewal operations projects
  • Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes
  • Additional Information

    Our Commitment



    We’re problem solvers that take risks and challenge cybersecurity’s status quo.

    It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

    We are committed to providing reasonable accommodations for all qualified individuals with a disability.

    If you require assistance or accommodation due to a disability or special need, please contact us at .

    Palo Alto Networks is an equal opportunity employer.

    We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    All your information will be kept confidential according to EEO guidelines.

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your Business Operations Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Palo Alto Networks adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Business Operations Intern (Renewal Services, Sales Reporting & Automation) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Business Operations Intern (Renewal Services, Sales Reporting & Automation) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Business Operations Intern (Renewal Services, Sales Reporting & Automation) Job Success

    Palo Alto Networks interview tips for Business Operations Intern (Renewal Services, Sales Reporting & Automation)

    Here are some tips to help you prepare for and ace your Business Operations Intern (Renewal Services, Sales Reporting & Automation) job interview:

    Before the Interview:

    Research: Learn about the Palo Alto Networks's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Business Operations Intern (Renewal Services, Sales Reporting & Automation) interview at Palo Alto Networks, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Palo Alto Networks's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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