Business Operations Intern (Renewal Services, Sales Reporting & Automation)

Job description

**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Who We Are**

We take our mission of protecting the digital way of life seriously.

We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success.

Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity.

We work fast, value ongoing learning, and we respect each employee as a unique individual.

Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.

This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work full time from our office with flexibility offered where needed.

This setup fosters casual conversations, problem-solving, and trusted relationships.

Our goal is to create an environment where we all win with precision.

**Your Career**

We are seeking analytical, proactive, and automation-minded interns to join our Renewal Services and Sales Operations team.

This internship offers valuable exposure to commercial operations, sales performance reporting, and automation initiatives.

The role will focus on optimizing operational processes, designing internal support systems, and delivering actionable insights across renewal and sales workflows.

**Your Impact**

**Workflow Documentation & Process Automation**

+ Understand and document key workflows
+ Identify pain points and inefficiencies and opportunities for streamlining.
+ Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.

**Service Level Agreements (SLA) KPI Measurement & Reporting**

+ Understand and establish baseline performance and SLA metrics
+ Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
+ Automate regular report generation and data pulls to support periodic performance reviews and audits.

**Design & Implement a Ticketing / Queue System**

+ Build a structured intake and tracking system for Sales/Channel quote requests using:
+ CRM tools (e.g., Salesforce)
+ Google Forms + Sheets + automation tools
+ Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
+ Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
+ Automate alerts, updates, and reporting.

**Support Sales Operations – Sales KPI Reporting & Data Integration**

+ Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
+ Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
+ Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
+ Innovate new ways to visualize or improve visibility into sales performance trends.

**Key Learning Outcomes:**

+ Exposure to real-world business operations and commercial strategy in the tech industry.
+ Hands-on experience with automation tools and business intelligence platforms.
+ Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
+ Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.

**Your Experience**

+ Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.
+ Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA).

Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus
+ Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier)
+ Familiarity with reporting platforms (e.g. Tableau, PowerBI)
+ Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus
+ Ability to consolidate and manipulate data from multiple sources
+ Analytical and detail-oriented
+ Self-motivated and able to manage multiple tasks independently
+ Excellent communication skills, both verbal and written
+ Strong collaboration and stakeholder engagement skills

**Preferred Qualification**

+ Experience with service/ticketing systems (e.g. ServiceNow)
+ Prior involvement in sales or renewal operations projects
+ Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes

**Our Commitment**

We’re problem solvers that take risks and challenge cybersecurity’s status quo.

It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer.

We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Required Skill Profession

Other General