Business Operations & Portfolio Performance Program Manager - Trust & Safety

Business Operations & Portfolio Performance Program Manager - Trust & Safety
Responsibilities
About the team
The Business Operations and Portfolio Performance team is responsible for managing global initiatives within the global Trust & Safety (T&S) Operations pillar and across our BPO partner landscape.

This is done through:

• Managing cross-functional projects, quarterly program reviews, and change management.
  
  
• Developing and implementing BPO sourcing strategies through market research, partner outreach and structured partner selection processes.
  
  
• Driving the global partner strategy for content moderation, with a focus on portfolio-level performance.
  
  

What will I be doing?
As a Program Manager in our Business Operations & Portfolio Performance team, your primary responsibility will be to manage strategic cross-functional programs within Trust & Safety Operations.

You will drive projects forward, implement process and program changes, and define new ways of working.

You will be coordinating between Trust & Safety Operations leadership, Operations stakeholders, and cross functional teams across Bytedance to influence and achieve outcomes.


Responsibilities

• Lead internal program reviews, including business and quarterly review sessions, and leadership alignment sessions.
  
  
• Lead global projects and programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation.
  
  
• Conduct data analysis and translate data insights into business recommendations.
  
  
• Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
  
  
• Drive process improvements to improve the business management of T&S Operations, such as automating dashboards and developing new tools.
  
  
• Influence and drive alignment across lines of business teams to execute our roadmap, fostering a collaborative approach.
  
  
• Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding.
  
  

Qualifications
Minimum qualifications:

• Bachelor's degree, or equivalent, in Humanities, Economics, Finance, or equivalent practical experience.
  
  
• At least 5 years experience in program and/or project management, preferably for large-scale operations.
  
  
• Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment.
  
  
• Experience managing large-scale, complex projects including change management execution.
  
  
• Ability to work independently and exercise maturity in handling sensitive information.
  
  
• Excellent skills in spoken and written communication across both technical and non-technical audiences.
  
  
• Strong stakeholder management skills and able to influence without authority.
  
  

About TikTok
TikTok is the leading destination for short-form mobile video.

At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission.

Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.


Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.


We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


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