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Urgent! Business Support Assistant Job Opening In Singapore, Singapore – Now Hiring SG EPAY PTE. LTD.

Business Support Assistant



Job description

SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS).

We offer digital payment and acquiring services to merchants across the region, with a focus on innovation, compliance, and exceptional service.

We are now looking for a professional and detail-oriented Business Support Assistant to support our team in day-to-day operations and business coordination.

Key Responsibilities

  • Provide daily operational and administrative support to ensure smooth processing of payment transactions and related business functions.

  • Assist in monitoring and reconciling daily payment settlements, identify inaccuracies, and elevate discrepancies to the relevant teams for resolution.

  • Coordinate with internal departments (e.g., finance, customer service, IT) to ensure seamless workflow and address operational issues promptly.

  • Prepare and maintain key operational reports and dashboards (e.g., transaction logs, settlement summaries, incident tracking).

  • Support onboarding, training, and documentation updates for payment processes and compliance requirements.

  • Handle routine enquiries and provide operational support to merchants and end-users on payment-related matters.

  • Ensure all documentation, reporting, and record-keeping are maintained in compliance with company policies and regulatory standards.

  • Assist in the incident management process: track, log, and follow up on operational issues till closure.

  • Participate in regular reviews of operational processes, suggesting improvements to enhance workflow efficiency and controls.

  • Take on any other ad hoc tasks or projects as assigned.

Requirements

  • Minimum Diploma or equivalent preferred; fresh graduates may be considered.

  • At least 1-2 years’ experience in operations, finance, payments, or a similar role (preferred but not required).

  • Proficiency in Mandarin—both written and spoken is required to liaise with Mandarin‑speaking clients, merchants, or partners and to handle documents or communications in Mandarin.

  • Strong attention to detail, organisational skills, and ability to multi‑task in a fast‑paced environment.

  • Proficient in Microsoft Office applications—especially Excel and data tracking.

  • Good interpersonal, teamwork, and problem‑solving skills.

  • Able to work independently with minimal supervision, yet be a team player.

  • Knowledge or experience with payment platforms, electronic payments, or fintech operations will be a strong advantage.

  • Willingness to occasionally work outside standard hours if business operations require.

Additional Attributes

  • Positive attitude with a sense of initiative and responsibility.

  • Able to work under pressure and maintain accuracy with high transaction volumes.

  • Customer‑oriented mindset and strong oral/written communication skills (in both English and Mandarin).

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Required Skill Profession

Management & Leadership



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    Unlock Your Business Support Potential: Insight & Career Growth Guide


  • Real-time Business Support Jobs Trends in Singapore, Singapore (Graphical Representation)

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