Call Center Agent

About the role
We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking.

In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Program Details

• There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
  
  

• Minimum attendance required (95%) in order to pass the training program.
  
  

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
• Identify customer needs and offer appropriate solutions or referrals
• Maintain accurate records of customer interactions and follow up as needed
• Contribute to the continuous improvement of customer service processes and procedures
• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
• Proficient in using computer systems and various software applications
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer service and a desire to exceed customer expectations

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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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Interested candidates may reach out directly to our recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2, $4,000.00 per month

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person