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Call Center Customer Service Agent Job Opening In North West Community Development Council – Now Hiring HEY ROCKET PTE LTD


Job description

About Our Client


Our client is a reputable healthcare institution committed to providing high-quality, patient-centered services.

Their Contact Centre plays a vital role in delivering timely support and assistance to patients and the public, ensuring a smooth and reassuring healthcare experience.

About the Role


Join a passionate and dedicated team at our Group Contact Centre, where your core mission is to assist and support patients and the general public through professional and empathetic communication.

You'll thrive in a dynamic environment while making a positive difference in people's lives daily.

Key Responsibilities

  • Deliver exceptional customer service by understanding and addressing caller needs.

  • Provide accurate and timely information and assistance for general enquiries.

  • Schedule or reschedule appointments based on requests.

  • Handle hotline administrative tasks, including emails, referral requests, and emergency activations.

  • Liaise and coordinate with other departments to resolve requests effectively.

Who We're Looking For


We welcome individuals who are committed to excellent service and enjoy helping others.

You'll be a great fit if you:

  • Communicate confidently in English and your Mother Tongue (spoken and written).

  • Prior experience in a call center / customer service setting will be advantageous.

  • Have a warm, pleasant personality and enjoy interacting with people.

  • Stay calm under pressure and can manage multiple tasks effectively.

  • Are comfortable using a computer and have good typing skills.

  • Are open to working on rotating shifts, including nights, weekends and public holidays.

Why Join Us?

  • Attractive Salary & Incentives: Enjoy a competitive base salary with shift allowances, AWS, and performance bonuses.

  • Generous Leave & Benefits: Includes annual leave, family care leave, and comprehensive healthcare coverage.

  • Comprehensive Training: Full onboarding and continuous learning to support your success.

  • Career Growth Opportunities: Clear development pathways within a dynamic and meaningful role.

  • Balanced Work Schedule: 5-day work week with supportive, collaborative colleagues.

Be part of a team that values empathy, excellence, and growth.

Join us in delivering care beyond the call

Sean Chi (R

Hey Rocket Pte Ltd (EA 21C0816)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Call Center roles.

1038 Jobs in Singapore
1038
127 Jobs in North West Community Development Council
127
Download Call Center Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Call Center Customer Service Agent Job?

Great news! is currently hiring and seeking a Call Center Customer Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HEY ROCKET PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Center Customer Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Customer Service Agent?

Key qualifications for Call Center Customer Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Center Customer Service Agent?

To improve your chances of getting hired for Call Center Customer Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Customer Service Agent Job Success

HEY ROCKET PTE LTD interview tips for Call Center Customer Service Agent

Here are some tips to help you prepare for and ace your Call Center Customer Service Agent job interview:

Before the Interview:

Research: Learn about the HEY ROCKET PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Customer Service Agent interview at HEY ROCKET PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HEY ROCKET PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Call Center Customer Service Agent Positions

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