Key Responsibilities:
- Handle outbound and inbound calls from individuals regarding bills and related inquiries with professionalism.
- Provide assistance and information on billing processes, payment options, and insurance claims.
- Ensure accurate documentation of conversations and transactions in our systems.
- Collaborate effectively with team members to resolve issues and improve customer experience.
Requirements:
- Proven experience in customer service or call center environments preferred.
- Excellent communication skills and a courteous phone manner.
- Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office applications (MS Word & Excel)
- Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent
Job Types: Full-time, Permanent
Pay: $2, $3,000.00 per month
Work Location: In person