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Call Center Officer Job Opening In Singapore, Singapore – Now Hiring RMA Contracts Pte Ltd


Job description

Job Description

  • Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
  • Manage protocols (such as fire & emergency messages)
  • Liaise with other department enquiries and requests
  • Manage customers' feedback
  • Make accurate data entry to the CRM System and maintain records
  • Participate in trainings, tests and audits when required

Pay Package

  • Junior PSA: $2.5k, Senior PSA: $3k

  • Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

  • Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM, .

    Shift shall be rostered.

    - With 1 hour of meal time
    5 day work week, inclusive of 1 weekend work day

General Requirements:

  • Able to work independently as well as in a team
  • Proficient in MS Excel / office
    Customer service oriented

Skills Required

  • CRM
  • Customer Service Oriented
  • Microsoft Office
  • Customer Experience
  • Interpersonal Skills
  • Healthcare Administration
    B2B Accurate Data Entry

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Singapore, Singapore, highlighting market share and opportunities for professionals in Call Center roles.

1037 Jobs in Singapore
1037
910 Jobs in Singapore
910
Download Call Center Jobs Trends in Singapore and Singapore

Are You Looking for Call Center Officer Job?

Great news! is currently hiring and seeking a Call Center Officer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RMA Contracts Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Center Officer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Officer?

Key qualifications for Call Center Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Call Center Officer Job Success

RMA Contracts Pte Ltd interview tips for Call Center Officer

Here are some tips to help you prepare for and ace your Call Center Officer job interview:

Before the Interview:

Research: Learn about the RMA Contracts Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Officer interview at RMA Contracts Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RMA Contracts Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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