Call Center Operator

Responsibilities:

• Receive and register fault calls promptly.
  
  
• Document fault details clearly and accurately in the system.
  
  
• Follow the established Standard Operating Procedures (SOPs).
  
  
• Respond to callers using approved communication scripts and workflows.
  
  
• Escalate issues to the relevant teams where necessary.
  
  

Requirements:

• Able to communicate effectively in English (both spoken and written).
  
  
• Strong attention to detail and good documentation skills.
  
  
• Able to follow instructions and work within defined procedures.
  
  
• Willing and able to work on rotating shifts, including weekends and public holidays.
  
  
• Prior experience in a call center or helpdesk environment is an advantage.
  
  
• Location: Shan Road