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Call Center Team Leader | Public Service Hotline Job Opening In Singapore, Singapore – Now Hiring AlwaysHired Pte. Ltd.


Job description

✨ Call Center Team Leader | Public Service Hotline ✨

Salary up to $4,000 | 2-Year Contract with Completion Bonus

Highlights

  • Lead and coach a frontline call center team
  • 5-day work week (includes weekends, PH)
  • Transport provided from Serangoon MRT

About the Role

We’re looking for an experienced Call Center Team Leader to oversee a team handling public service hotline queries relating to environmental issues (noise, dust, mosquito breeding, etc.).

You’ll play a key role in ensuring smooth daily operations, service quality, and team performance.

Responsibilities

  • Oversee staffing, scheduling, and leave management.

  • Conduct monthly coaching and mentoring to enhance performance.

  • Ensure KPIs and service outcomes are met consistently.

  • Monitor call systems, retrieve/investigate call recordings.

  • Handle first/second-level escalations via email and hotline.

  • Act as frontline escalation point (Control Tower / QSM Hotline).

  • Manage service levels, meal breaks, and rotating shift rosters.

  • Apply strong knowledge of NEA policies in service delivery.

  • Conduct monthly audits on team calls (per SLAs).

  • Collaborate with business units/stakeholders on case resolution.

  • Escalate issues and insights to management as required.

  • Oversee CRM case management and provide coaching.

  • Test systems, hotlines, and recording functionalities for quality.

  • Review past calls for insights to improve processes.

Requirements

  • Minimum Diploma holder.

  • Proficient in MS Word, Excel, PowerPoint.

  • Strong verbal and written communication skills.

  • Self-motivated with ability to work independently.

  • Good supervisory, interpersonal, and management skills.

Additional Information

  • Contract : 2 years (with 2-month completion bonus)
  • Work Hours : 8:00am – 5:30pm, 5-day week (including weekends & PH)
  • Location : Greenwich Drive (Bus 78 from Tampines Interchange)
  • Transport : Company transport provided at Serangoon MRT

#J-18808-Ljbffr

Required Skill Profession

Management & Leadership


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


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Are You Looking for Call Center Team Leader | Public Service Hotline Job?

Great news! is currently hiring and seeking a Call Center Team Leader | Public Service Hotline to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AlwaysHired Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Center Team Leader | Public Service Hotline Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Team Leader | Public Service Hotline?

Key qualifications for Call Center Team Leader | Public Service Hotline typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Call Center Team Leader | Public Service Hotline Job Success

AlwaysHired Pte. Ltd. interview tips for Call Center Team Leader | Public Service Hotline

Here are some tips to help you prepare for and ace your Call Center Team Leader | Public Service Hotline job interview:

Before the Interview:

Research: Learn about the AlwaysHired Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Team Leader | Public Service Hotline interview at AlwaysHired Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AlwaysHired Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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