Work Timings: Rotational Shifts : Afternoon Shifts up to 12 AM
Location: Jurong or Changi depending on preferred location and proximity from residence
Training: First 2 months of training will be conducted at Changi Location.
Job Requirements:
1.
Comfortable with using computer applications and tools.
2.
Background in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.