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Urgent! Call Centre Executive Job Opening In Singapore, Singapore – Now Hiring SCIENTEC CONSULTING PTE. LTD.
Overview
We are seeking a dedicated and customer-focused individual to join our team as a Call Centre Executive.
In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues.
Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.
Responsibilities
Password Reset Assistance:
Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
User Authentication:
Verify user identities and ensure proper authorization before processing password reset requests.
Troubleshooting:
Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
Documentation:
Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
Escalation:
Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
User Education:
Provide guidance and education to users on best practices for password management and account security.
Customer Service:
Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
Adherence to Policies:
Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
Continuous Improvement:
Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.
Requirements
Education:
Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
Technical Skills:
Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
Communication Skills:
Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
Problem-Solving Abilities:
Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
Customer Focus:
Dedication to providing exceptional customer service and maintaining a positive user experience.
Team Player:
Ability to collaborate effectively with team members and other support personnel to achieve common goals.
Adaptability:
Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Attention to Detail:
Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
Able to commit to
rotating shifts
&
weekend support
Singaporean(s) Only
If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position.
Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.
Coen Tay Zhi Xuan (R )
Scientec Consulting Pte Ltd (ScienTec Personnel) -11C5781
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
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Unlock Your Call Centre Potential: Insight & Career Growth Guide
Real-time Call Centre Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Centre in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2102 jobs in Singapore and 1844 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Call Centre roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SCIENTEC CONSULTING PTE. LTD. is currently hiring and seeking a Call Centre Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Centre Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SCIENTEC CONSULTING PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Centre Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Centre Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Centre Executive interview at SCIENTEC CONSULTING PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SCIENTEC CONSULTING PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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