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Urgent! Call Centre Manager / Assistant Manager Job Opening In Singapore, Singapore – Now Hiring Wilson Parking
As a
Call Centre Manager / Assistant Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met.
You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment.
Key Responsibilities
Team Leadership : Supervise, mentor, and motivate a team of call centre agents, ensuring high levels of engagement and performance.
Performance Management : Set and monitor KPIs (Key Performance Indicators) for the team, and provide regular feedback, coaching, and training to improve individual and team performance.
Operational Efficiency : Oversee daily call centre operations, including call volumes, service levels, and resource allocation, to ensure optimal performance and customer satisfaction.
Customer Satisfaction : Monitor customer interactions, ensure issues are resolved promptly, and proactively address any service gaps to improve customer satisfaction.
Training & Development : Identify training needs, provide ongoing support, and implement development programs for agents to enhance skills and productivity.
Reporting & Analysis : Compile and present regular reports on team performance, call centre metrics, and customer feedback to senior management.
Problem Solving : Address complex customer issues, elevate when necessary, and ensure effective resolution.
Compliance & Quality Assurance : Ensure adherence to company policies, procedures, and regulatory standards, and implement quality control measures for customer interactions.
Process Improvement : Continuously review and recommend improvements to processes, workflows, and tools to enhance operational efficiency and service quality.
Qualifications & Skills
Proven experience (3+ years) in managing or supervising a call centre or customer service team.
Strong leadership skills with the ability to motivate and develop teams to achieve performance goals.
Excellent communication, interpersonal, and problem‐solving skills.
Strong analytical skills with experience in generating reports and interpreting performance data.
Ability to manage multiple priorities in a fast‐paced environment.
In‐depth knowledge of call centre operations, performance metrics, and customer service best practices.
Proficient in call centre software and Microsoft Office Suite.
Ability to work flexible hours, including evenings or weekends, if required.
Personal Attributes
Customer‐centric with a strong focus on delivering exceptional service.
Results‐driven and detail‐oriented.
Strong organizational and time management skills.
Adaptable and able to thrive in a dynamic, fast‐paced environment.
A proactive problem solver with a positive, can‐do attitude.
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Unlock Your Call Centre Potential: Insight & Career Growth Guide
Real-time Call Centre Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Centre in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1967 jobs in Singapore and 1695 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Call Centre roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wilson Parking is currently hiring and seeking a Call Centre Manager / Assistant Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Centre Manager / Assistant Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wilson Parking adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Centre Manager / Assistant Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Call Centre Manager / Assistant Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Call Centre Manager / Assistant Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Call Centre Manager / Assistant Manager interview at Wilson Parking, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wilson Parking's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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