Call Centre Officer (Full Time/ Part Time)
Responsible for daily operations of Call Centre and Customer Care Department.
Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.
Assist with appointment booking and scheduling for our Specialist and panel clinics
Able to manage multi-media communications
Speaks and writes well
Ensure procedures and processes are streamlined and efficient
Maintain close collaborative working relationship with all stakeholders
Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes
Alert, sensitive to service gaps and proactive to drive improvements
Compliant to company policies and procedures and uphold strong ethics
Ad-hoc assignments and duties
Job Requirements
Diploma holders with at least 2 years of Customer Service or call centre experience.
Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
An active listener with good communication skills
A collaborative team player and multi-tasker
Good problem-solving skills
Emphatic and patient
Customer-focused and a genuine passion for engaging and helping people
Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre
We are an equal opportunities employer and welcome applications from all qualified candidates.
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