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Urgent! Call Centre Trainer (up 4,000 basic) Job Opening In Central Singapore Community Development Council – Now Hiring RecruitFirst Pte. Ltd

Call Centre Trainer (up 4,000 basic)



Job description

Location: Ubi
Working Hours: Mon – Fri, 8.30am to 6.15pm
Duration: min.

1 year contract
Salary: up $4,000 basic + 1 month completion bonus

Responsibilities:

  • Build and execute learning strategies and training program
  • Evaluate individual (new and existing), organization and program training and development needs
  • Translate requirements into trainings program (classroom or online) through variety learning methods
  • Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
  • Report training progress
  • Assist to capture new processes and information into the knowledge portal.

  • Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
  • Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)

Requirements:

  • At least five (5) years of experience in training and/or quality assurance within a contact centre environment, with at least two (2) years in a managerial role.

  • At least 3 years' experience in a training role within a contact centre or similar customer service setting
  • Demonstrated experience in developing and delivering training programs and content for new hires, existing staff, and upskilling initiatives received from old and current documentation
  • In-depth knowledge of contact center operations, best practices, and industry standards
  • Thorough understanding of government policies and procedures relevant to the contact center's operations
  • Proficiency in instructional design and adult learning principles
  • Strong communication and presentation skills, with the ability to convey complex information clearly and concisely
  • Expertise in utilizing various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention
  • Able to synthesis various new/updated programs into comprehensive training resources (e.g. presentations, handouts, e-learning module)
  • Singaporean only

Interested applicants kindly click Apply now.
We regret that only shortlisted applicants will be notified.

Michelle Lim Yan Ling | R
RecruitFirst Pte Ltd | EA13C6342


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    Unlock Your Call Centre Potential: Insight & Career Growth Guide


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