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Call Centre Job Opening In Yio Chu Kang – Now Hiring RecruitFirst Pte. Ltd


Job description

Call Centre / Contact Centre Team Lead

Job Summary:

·       Basic Salary : up $4000 + Bonus

·       Working Location: Greenwich

·       Working Days: Mon – Fri (Standby for weekends)

·       Working Hours: 8.30am – 6.00pm

Job Description

  • Staffing and Leave Management: Oversee staffing needs and manage leave requests effectively.

  • Performance Management: Conduct monthly coaching and mentoring sessions to enhance staff performance.

  • Service Outcome and KPI Oversight: Ensure that service outcomes and key performance indicators (KPIs) are consistently met.

  • Call Management: Monitor the call management system, including retrieval and investigation of call recordings.

  • Escalation Management: Handle first and second level escalation cases through designated email channels and the Clear Call Team Inbox.

  • Frontline Support: Act as a point of contact for escalations and provide support through the Control Tower and the Quality Service Manager Hotline.

  • Shift Coordination: Provide regular updates on service levels and open cases, while managing meal break arrangements and ensuring staff are placed on rotating shifts, including weekends and public holidays.

  • Policy Knowledge: Utilize strong knowledge of policies and processes to enhance service delivery.

  • Auditing and Compliance: Conduct monthly audits of team calls in line with established guidelines and service level agreements (SLAs).

  • Stakeholder Coordination: Collaborate with business units and stakeholders to address and resolve cases, requests, or inquiries.

  • Issue Escalation: Proactively escalate issues, needs, and insights to management as necessary.

  • Collateral Management: Ensure timely printing and mailing of materials and sending of daily SMS in accordance with standard operating procedures (SOP).

  • CRM Case Management: Monitor case management within the CRM system, retrieve call recordings, and provide coaching as needed.

  • Testing and Quality Assurance: Conduct testing of systems, hardware, hotlines, and recording functionalities to ensure optimal performance.

  • Insights Review: Periodically review past calls to draw insights and improve service delivery.

Requirements

·       Min 3 years of experience in manging call centre or service related environment

·       Diploma and above in any discipline

To apply, kindly send in your updated resume to

We regret that only shortlisted candidates will be notified

Tsen Jiun Lih

Recruitment Consultant (R

RecruitFirst Pte Ltd (EA13C6342)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Centre Potential: Insight & Career Growth Guide


Real-time Call Centre Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Centre in Yio Chu Kang, Singapore, highlighting market share and opportunities for professionals in Call Centre roles.

1967 Jobs in Singapore
1967
4 Jobs in Yio Chu Kang
4
Download Call Centre Jobs Trends in Yio Chu Kang and Singapore

Are You Looking for Call Centre Job?

Great news! is currently hiring and seeking a Call Centre to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RecruitFirst Pte. Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Centre Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Yio Chu Kang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Centre?

Key qualifications for Call Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Centre?

To improve your chances of getting hired for Call Centre, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Centre Job Success

RecruitFirst Pte. Ltd interview tips for Call Centre

Here are some tips to help you prepare for and ace your Call Centre job interview:

Before the Interview:

Research: Learn about the RecruitFirst Pte. Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Centre interview at RecruitFirst Pte. Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RecruitFirst Pte. Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Call Centre Positions

Setting up job alerts for Call Centre is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!