Location
Singapore, Changi North Rise
Working Hours
5 day work week (Monday to Friday)
Benefits
Lunch provided
2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
Medical Benefits
Leave benefits according to MOM guidelines
Job Summary
We are looking for a
Call Support Associate
to join our team.
This role is the first point of contact for the company, handling incoming calls and emails, and forwarding them to the appropriate team member.
Occasionally, the role may require covering the front desk when the regular staff is on leave.
Responsibilities
Answer and manage incoming phone calls promptly and courteously
Direct calls to the appropriate personnel or take messages when necessary
Handle customer inquiries and complaints with professionalism, escalating when required
Assign leads from both online and offline channels to relevant team members
Monitor and manage the company’s general email inbox, ensuring timely forwarding to appropriate staff
Process simple customer orders accurately and efficiently
Perform general administrative duties such as filing, data entry, and document handling
Occasionally cover the front desk, welcoming visitors and managing the reception area
Requirements
Good communication and interpersonal skills
Ability to multitask and stay organized
Proficient in basic computer applications (Microsoft Word, Excel, and email)
Ability to work independently
Prior experience in customer service, receptionist, or front desk roles is an advantage
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