Campaign Success Manager

Purpose of this role

• Ensure the smooth and timely delivery of all campaigns
• Direct and manage project stakeholders from Commercial group - Creative Lab including Brand Studios, Events, Ad ops, Social Hub, Content Group, News and Current Affairs group, Digital Group, Talent Hub (TCA/Bloomrs), Legal, Finance amongst others to drive the timely and smooth delivery of the campaigns
• Troubleshoot the solution delivery process to ensure best client satisfaction
• Provide clients with single-point-of-contact for post sales campaign execution and conflict resolution

Responsibilities:

• Smooth project delivery

• Take over from Pre Sales team once the contract is signed off and develop an intimate understanding of key stakeholder units and the process to manage the campaign deliveries with success

• Ensure dynamic process troubleshooting to flag/remove any internal/external obstacles
• Ensure all stakeholders are kept abreast of progress and development of the programme in a timely and effective manner

• Maintain client satisfaction

• Ensure high client satisfaction with process flow, communication exchange, resolution of issues and quality of deliverables

• Ensure client stakeholders are kept abreast of progress and development of the programme in a timely and effective manner

• Ensure content execution, ad bookings, billing status are all in order

• Ensure close collaboration with all production units (Creative Lab, CG, NCA etc) to produce the content, ensure ads are booked in, billing and payments are in order.
  
  Ensure P&L approved is kept to and close the job

• Organise post campaign reports, post campaign presentation to clients for transmedia projects and work with Pre Sales and Data insights team on the preparation of these reports before presenting to clients

Qualifications

• A relevant degree in Marketing, Communications, Business, or Media
• At least 5 years of experience in project management
• Relevant experience in a media-related industry is preferred
• Proven ability to lead and execute project management, as well as managing multiple internal & external stakeholders in dynamic environment to meet business objectives
• Strong interpersonal, verbal and written communication skills, with proven track record to work across different teams such as sales, commercial planning, entertainment / News platforms, Finance and Legal
• Reporting into Lead, Campaign Success Team