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Card Disputes Automation Manager Job Opening In Singapore, Singapore – Now Hiring Wise Payments


Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees.

Max ease.

Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Salary Ranges: 11,800 SGD Monthly + RSUs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies.

Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents.

We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Disputes Automation Manager, you will be responsible for overseeing the operational aspects of dispute management processes, with a focus on driving automation initiatives to enhance efficiency, accuracy, resolution and compliance.

This role bridges the gap between product, technical automation solutions and day-to-day dispute resolution activities, ensuring seamless execution and continuous improvement.

Here's how you'll be contributing:

  • Supervise the end-to-end dispute resolution process, ensuring timely and accurate processing.

  • Lead operational efforts to implement and optimize automation solutions for dispute handling, including chargeback process.

  • Coordinate with product and external partners (schemes) to enhance dispute workflows.

  • Monitor dispute queues, identify bottlenecks, and implement process improvements.

  • Ensure compliance with schemes regulations, industry standards, and security protocols.

  • Manage dispute escalation processes and stakeholder communication.

  • Provide training, support, and guidance to operational teams on automation tools and best practices.

  • Analyze dispute data to identify trends, risks, and opportunities for automation.

  • Develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations.

Operational Skills Set required:

  • Develop and implement a strategy for continuous improvement in operational automation.

  • Strong Data analysis and reporting skills.

  • Process mapping and improvement methodologies (e.g., Lean, Six Sigma).

  • Manage and develop a team responsible for operational automation.

Skills Nice to have:

  • Good understanding of card dispute lifecycle, chargebacks, and fraud management.

  • Experience with dispute management platforms and case tracking systems.

  • Understand compliance requirements with all card networks (e.g., Visa, Mastercard,) regulations and scheme requirements.

Qualifications

A bit about you:

Automation & Technology Skills:

  • Experience with declarative rules engines and business process automation platforms.

  • Ability to define, configure, and maintain business logic using a domain-specific language.

  • SQL knowledge to perform data analysis and create reports using BI tools.

Leadership & Soft Skills:

  • Excellent communication and stakeholder management.

  • Proven problem-solving and decision-making abilities.

  • Ability to lead cross-functional teams and manage multiple priorities.

  • Change management skills to drive continuous process improvement.

Additional Information

For everyone, everywhere.

We're people building money without borders  — without judgement or prejudice, too.

We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Card Disputes Potential: Insight & Career Growth Guide


Real-time Card Disputes Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Card Disputes in Singapore, Singapore, highlighting market share and opportunities for professionals in Card Disputes roles.

138 Jobs in Singapore
138
125 Jobs in Singapore
125
Download Card Disputes Jobs Trends in Singapore and Singapore

Are You Looking for Card Disputes Automation Manager Job?

Great news! is currently hiring and seeking a Card Disputes Automation Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wise Payments adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Card Disputes Automation Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Card Disputes Automation Manager?

Key qualifications for Card Disputes Automation Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Card Disputes Automation Manager?

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Interview Tips for Card Disputes Automation Manager Job Success

Wise Payments interview tips for Card Disputes Automation Manager

Here are some tips to help you prepare for and ace your Card Disputes Automation Manager job interview:

Before the Interview:

Research: Learn about the Wise Payments's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Card Disputes Automation Manager interview at Wise Payments, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wise Payments's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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