Job Description
In this role, you will deliver comprehensive, client-centred care coordination that ensures each individual receives the highest quality support tailored to their unique needs.
You will be coordinating and overseeing seamless discharge planning, closely monitoring and evaluating client progress, and providing essential education and guidance to clients and their families about the Home Care Services available.
Our goal is to empower clients and their families to feel confident and well-informed, enhancing their experience and continuity of care at home.
You will need to
Work closely with internal stakeholders to ensure the smooth delivery of servicesManage inquiries on NTUC Health services and coordinate requested servicesAssess customer needs using screening tools and recommend suitable NTUC Health service packagesCollaborate with NTUC Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action pointsConduct regular home visits and telephone follow-ups to engage with clientsCollaborate with social and health partners to recommend appropriate care programsCounsel and educate caregivers on providing effective care, support, and available financial assistanceWork closely with the Operations and Nurse Manager on client discharge from servicesParticipate in regular program development and evaluation to improve service offeringsLead or participate in initiatives aimed at driving revenue growth and increasing service utilisation Qualifications
Diploma or Advanced Diploma in healthcare-related disciplinesMinimum 3 years experience in community healthcare settings in Singapore You should
Thrive in a collaborative and dynamic environmentHave strong communication and stakeholder management skillsPassion in community services and service-orientedBe proficient in Google Suite Applications