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Central Operations Head Job Opening In Singapore, Singapore – Now Hiring BDO Unibank


Job description

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Overview

The Central Operations Head is responsible for providing strategic leadership and operational oversight across multiple critical functions, ensuring efficiency, and service excellence.

This role encompasses the management of Operations, Information Technology and Project Management to support the bank’s business objectives.

This role will report to Chief Executive of the Singapore Branch.

Key Responsibilities

  • Operational Oversight: Lead and manage the Central Operations Group, comprising Operations (Wealth/Private Banking Operations, Treasury Operations, Trade Finance Operations, Loan Operations), Project Management, and Information Technology; Ensure full compliance with internal policies, regulatory requirements, and industry standards; Establish, monitor, and maintain operational risk indicators and controls to mitigate fraud and financial or reputational losses; Oversee business continuity planning (BCP) readiness and facilitate periodic testing and reviews.

  • Process Improvement: Drive business process re-engineering initiatives to enhance service quality, cost efficiency, and operational control; Lead change management programs, including system upgrades and automation projects.

  • Performance & Service Delivery: Monitor and analyze KPIs and SLAs to ensure operational targets are consistently achieved; Conduct regular service reviews with vendors and banking partners to maintain high service standards.

  • Project Management: Supervise the delivery of a portfolio of projects focused on process enhancement, product development, and automation; Provide guidance to the project management team to ensure timely and successful execution.

  • Information Technology: Oversee IT functions, including Banking and Wealth Application Support, Application Development, and IT Infrastructure and Operations; Ensure adherence to IT-related audits, control mechanisms, and compliance requirements.

  • Documentation & Training: Oversee the development and maintenance of operations manuals, user guides, and training materials; Promote cross-functional training and continuous professional development within the team.

Qualifications

  • Bachelor's degree relevant to the job, preferably in Business Management
  • 12-15 years of experience in banking operations with at least 5 years in a leadership role
  • Proven track record in managing operational teams and projects
  • Familiarity with core banking systems, wealth management platforms and IT infrastructure (Preferred but not required)
  • Core competencies:
  • Strategic Leadership – demonstrated ability to set a clear vision, align cross- functional teams, and drive organizational objectives effectively
  • Operational Excellence – proven expertise in process optimization, cost control and high quality service delivery across operational units
  • Risk and Compliance Management – Strong understanding of regulatory frameworks, operational risk controls and compliance standards within the final services industry
  • Project & Change Management – Skilled in leading complex, multi-stakeholder projects and managing organizational change initiatives
  • Technology Acumen – familiarity with banking applications, IT governance, digital transformation and cybersecurity principles
  • Analytical & Problem-Solving Skills – ability to interpret operational data, identify trends, and implement effective, data driven solutions
  • Stakeholder management – Excellent communication and negotiation skills for engaging with internal teams, senior leadership and external partners

Seniority

  • Director

Employment type

  • Full-time

Job function

  • General Business

Industries

  • Financial Services, Banking, and Investment Banking

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Required Skill Profession

Operations & Business Administration


  • Job Details

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Unlock Your Central Operations Potential: Insight & Career Growth Guide


Real-time Central Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Central Operations in Singapore, Singapore, highlighting market share and opportunities for professionals in Central Operations roles.

11776 Jobs in Singapore
11776
10714 Jobs in Singapore
10714
Download Central Operations Jobs Trends in Singapore and Singapore

Are You Looking for Central Operations Head Job?

Great news! is currently hiring and seeking a Central Operations Head to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BDO Unibank adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Central Operations Head Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Central Operations Head?

Key qualifications for Central Operations Head typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Central Operations Head, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Central Operations Head Job Success

BDO Unibank interview tips for Central Operations Head

Here are some tips to help you prepare for and ace your Central Operations Head job interview:

Before the Interview:

Research: Learn about the BDO Unibank's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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During the Interview:

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Central Operations Head interview at BDO Unibank, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BDO Unibank's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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