Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Certificate Authority Executive.
Singapore Jobs Expertini

Urgent! Certificate Authority Executive Job Opening In Singapore, Singapore – Now Hiring NETS

Certificate Authority Executive



Job description

Job description:

Position Summary

The Operations division at BCS provides operational support to BCS and participants.

The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Certificate Authority Executive will be the first point of contact for external customers and will be responsible for managing the service desk and providing crucial support in achieving the division's strategies and objectives.

Key Responsibilities

Service Desk & Customer Experience

  • Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
  • Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
  • Collaborate with IT and vendors to provide timely and accurate advice to customers
  • Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms

Certificate Management

  • Oversee the end-to-end certificate management process, from application processing and request fulfillment to preparing and sending notifications
  • Coordinate and arrange appointments, facilitate the onboarding of new participants, and maintain accurate and up-to-date records

Billing & Financial Support

  • Prepare billing reports for the Finance department to facilitate timely and accurate invoice generation
  • Ensure strict compliance with billing standards and proactively resolve any discrepancies

Operational Excellence & Compliance

  • Ensure the continuous maintenance and timely replenishment of daily inventory necessary to fulfill user requests
  • Maintain strict adherence to established operational procedures and controls
  • Conduct regular self-assessments of Business-as-Usual (BAU) processes to identify areas for improvement
  • Assist in the implementation of new controls & procedures and contribute to the updating of policies and Standard Operating Procedures (SOPs)
  • Ensure prompt follow-up and resolution of all reported issues
  • Ensure that updates to the Certificate Authority (CA) website, which provides users access to CA policies, forms and certificates, are executed promptly and accurately

Project & Process Improvement

  • Participate in various projects, contributing to work process improvements and conducting User Acceptance Test (UAT) for new systems or features
  • Develop and deliver training sessions to enhance team capabilities and standardize operational practices

Requirements

Education & Experience

  • Diploma or Degree in any discipline
  • Minimum of 3 years of experience in operations, certificate management, or a similar role, ideally within the financial or payments industry

Skills and Knowledge

  • Excellence communication and presentation skills, with a proven ability to collaborate across diverse teams
  • Detail-oriented and committed to maintaining data accuracy
  • Strong analytical and problem-solving skills
  • Self-starter, resourceful and a proactive team player
  • Customer-oriented with exceptional interpersonal skills
  • Proven ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
  • Proficient in Microsoft Office Suite


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Certificate Authority Potential: Insight & Career Growth Guide


  • Real-time Certificate Authority Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Certificate Authority in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 110 jobs in Singapore and 109 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Certificate Authority roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Certificate Authority Executive Job?

    Great news! is currently hiring and seeking a Certificate Authority Executive to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NETS adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Certificate Authority Executive Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Certificate Authority Executive?

    Key qualifications for Certificate Authority Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Certificate Authority Executive?

    To improve your chances of getting hired for Certificate Authority Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Certificate Authority Executive Job Success
    NETS interview tips for Certificate Authority Executive

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the NETS's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Certificate Authority Executive interview at NETS, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NETS's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Certificate Authority Executive Positions

    Setting up job alerts for Certificate Authority Executive is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!