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Urgent! Citrix-VDI RUN Expert Job Opening In Singapore, Singapore – Now Hiring KEYTEO

Citrix VDI RUN Expert



Job description

Job summary

He / She will be a technical RUN expert for all Citrix-VDI services.

As such, he / she will provide support and act as the last level of escalation point for all production support activities within the Citrix-VDI team in Singapore.

He / She is accountable for the overall health and stability of the technical solutions within his scope.

He / She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.

He / She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 13-member Citrix-VDI team operates the RUN activities and delivers projects for its infrastructure scope covering.


Activities

Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his / her team, he / she: 
• assigns technical tasks and manages delegation for technical issues,

• animates the team to encourage collaboration and sharing of best practices,

• has a role in supporting technical skills development and provides training when required

• supports new technologies and leverages them to provide consistency of service across streams

• manages service improvements for all Citrix and VDI services supported throughout the organization

• documents, reviews, maintains and shares relevant technical information to the team

• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,

• implements and develops improvements based on best practices,

• focuses on automation and optimum use of the team to improve efficiency,

• drives and delivers root cause for any high severity issue,

• reviews technology changes to identify potential risks,

• is responsible for problem management and resolution

As an experienced professional in Citrix- VDI Services, he / she:

• supports his / her team during diagnosis when technical issues rise in his / her scope of expertise,

• is aware of the global IT structure so that he / she anticipates interrelationships within the organization,

• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,

• manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.

• guarantees the production readiness and license to operate of new projects and solutions

• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role

• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations

• actively assists in identifying the most technical skilled candidates for open roles

• define the technical skillset required to support technologies.

As the escalation point of contact for Clients, he / she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality

• technically coach and develop partner resources to improve productivity

• have to maintain a smooth relationship with partners, vendors and global clients / teams

As a member, he / she:

• facilitates collaboration and spread of information from and to the team,

• participates to the department's activities including brainstorming, team building and other team or transversal actions,

• innovation mindset fosters,

• focus on automation and optimum use of the team to improve efficiency

Job specific environment and / or organization

• English language 

• Working hours will primarily match Europe business hours

• On-call support will be expected on a rotational basis

Required profile

Candidate profile

Mandatory track record

• Minimum 8 ~ 10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.


• Microsoft and Citrix certification such as MSCE and CCEE is preferred.


• Strong experience with Xenapp 6 / Xendesktop 4 / in a Windows 2003/2008/2012 environment and latest versions of the product.


• Experience with Provisioning Services on Windows 2012, Hyper-V and NetScaler.


• In-depth working knowledge of the Windows environment with at least 3 ~ 5 years of Windows administration experience and a strong understanding of network concepts.


• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, Powershell scripting.


• Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.


• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required 
• Customer service oriented, able to work in a dynamic and fast paced environment 
• Excellent communication, interpersonal and troubleshooting skills 
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously 
• French language proficiency would be seen as an advantage 

Salary

Salary can be discussed upon profile.


Required Skill Profession

Engineers



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    Unlock Your Citrix VDI Potential: Insight & Career Growth Guide


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