Prudential’s purpose is to be partners for every life and protectors for every future.
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
In this role, you will review, assess and approve shield claims within service turnaround time.
As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.
Job Description:
Review, assess and approve shield claims within service turnaround time.
Ensure the output is accurate and compliant to internal policy and regulatory requirements.Attend to claims investigations, service recovery and enquiryAttend to medical clarification with hospitals and clinicsInvolve in projects assigned by supervisorProvides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints
Who we are looking for:
Competencies & Personal Traits
Strong command of the English language (spoken and written)Familiarity with human anatomy, general diseases and disease management
Working Experience
2 years of experience as a Life & Health claims assessor
Professional Qualifications
OMA, FLMI (Fellow, Life Management Institute)
Education
Degree holder of biology & life sciences discipline