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Urgent! Client Care Advisor Job Opening In Singapore, Singapore – Now Hiring Tiffany & Co.

Client Care Advisor



Job description






Job Details



The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box.

It is a Symbol of Excellence.

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about client service & experience?

  • Do you love making a difference?


The Client Care Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels, by listening to each client's personal needs and addressing it through an elevated and authentic approach.

This individual will be responsible for achieving and exceeding client service goals and commercial sales targets.

Responsibilities

Client Services
  • Deliver elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity.

  • Consistently deliver luxury outstanding service to resolve client issues as effectively as possible and with empathy.

    Escalate issues diligently to ensure a prompt and client-centric resolution.
  • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
  • Display expertise in a multi-system, multi-tasking environment to manage calls, emails and live chat channels.

Sales Execution
  • Demonstrate and share with clients Brand presentation, storytelling, and product knowledge.
  • Communicate with passion and authenticity, use elevated verbal and written language, embodying the Tiffany brand in every client interaction.
  • Initiate proactive, elevated, and relevant product recommendations for the client to drive conversion and satisfaction.
  • Meet and exceed commercial goals and track omni-channel business activities.

Operations
  • Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails and Ecommerce orders processes.
  • Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising).
  • Manage verification of orders for fraud and ensure timely fulfillment.


Qualifications
  • High School Certificate or Equivalent.
  • Previous customer service experience in retail or call center environment.
  • Strong verbal and written communication skills.
  • Possess excellent problem-solving skills.
  • Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor.
  • Familiarity with website technology, website navigation and terminology associated with internet commerce.
  • Flexible working availability, including evenings and weekends.

Preferred
  • Tertiary Qualification



Required Skill Profession

Information And Record Clerks



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    Unlock Your Client Care Potential: Insight & Career Growth Guide


  • Real-time Client Care Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Care in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4124 jobs in Singapore and 3689 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Client Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Client Care Advisor Job?

    Great news! is currently hiring and seeking a Client Care Advisor to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tiffany & Co. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Client Care Advisor Positions?

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  • Interview Tips for Client Care Advisor Job Success
    Tiffany & Co. interview tips for Client Care Advisor

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Tiffany & Co.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Client Care Advisor interview at Tiffany & Co., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tiffany & Co.'s products or services and be prepared to discuss how you can contribute to their success.

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