Urgent! Client Engagement Executive Job Opening In Singapore, Singapore – Now Hiring New Hope Community Services
Job Summary:
As the Client Engagement Executive at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community.
This position is responsible for overseeing the operational functions of our shelter and ensuring that the safety and well-being of the residents are taken care of.
You’ll help to improve decision-making processes and implement strategies to enhance operational excellence within the shelter.
The Client Engagement Executive works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders to be a Beacon of New Hope to the displaced and disadvantaged in the community.
Key Responsibilities:
Client Supervision
Provide administrative and operational support in overall shelter operations.
Ensure smooth running of shelter operations and oversee daily shelter operational issues and statistical collection.
Handle day-to-day general queries from shelter residents.
Manage general disputes that may occur between co-living shelter residents.
Issue warning letters to residents for non-compliance with shelter regulations.
Make recommendations for the discharge of residents to the Discharge Committee.
Stakeholder / Vendor Management
Liaise with external parties for maintenance of shelter premises (e.g., HDB, Town council, grass cutting, pest control, cleaning services, movers, CCTV, IT services, etc.).
Assist in the admission and orientation of new shelter residents.
Conflict Management
Manage moderate to significant disputes that may occur between co-living shelter residents.
Develop, implement, and improve processes and effectiveness of incident management within the shelter environment, including ensuring adequate training of staff to handle incidents that may occur.
Workplace Safety and Health
Support the maintenance of the security, health, and safety of the shelter environment and liaise with external parties during emergencies (e.g., CNB, Police, Ambulance, etc.).
To take immediate measures upon discovery of any illegal activities in the shelter (e.g., Notifying the police).
Respond to incidents within shelter units, such as de-escalating crisis situations, and notify the Management / Funder agency (MSF / SCORE) for the next action step within 24 hours.
Enforce shelter rules and conduct shelter inspections to ensure compliance with shelter rules, especially in regard to drugs.
Administration
Ensure collection of shelter fees by the first week of the month.
Support the maintenance and update of the Operations SOP manual (including urine tests, etc.).
Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.
Implement an information / data management system to effectively collect and maintain client and operational data.
Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
Others
Any other related duties in New Hope CS as assigned by Reporting Officer.
Accountability
Reports to the Senior Client Engagement Executive / Team Lead.
Competency Requirements:
Core Competencies
Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
Leadership: Excellent team player with strong leadership and responsibility skills.
Collaboration: Willing to work with the homeless and destitute.
Able to handle shelter residents politely yet firmly.
Good analytical and problem-solving skills.
Self-motivated individual with the ability to work independently.
Technical Competencies
Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
Minimum Degree or Diploma in relevant disciplines
At least 2 years of relevant working experience in similar sectors
Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position.
You may be required to perform job-related tasks other than those specifically presented in this description.
This job description does not constitute a contract of employment.
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Unlock Your Client Engagement Potential: Insight & Career Growth Guide
Real-time Client Engagement Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Engagement in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2283 jobs in Singapore and 2080 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Client Engagement roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! New Hope Community Services is currently hiring and seeking a Client Engagement Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Engagement Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at New Hope Community Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Engagement Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Engagement Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Client Engagement Executive interview at New Hope Community Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the New Hope Community Services's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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