Role Overview
Our client is a prestigious brand.
Join as a Client Experience Coordinator (Welcome host), where you'll be the welcoming face of our brand.
Your key responsibilities include:
- Managing a dedicated public phone line and email for client inquiries.
- Directing client communications to the appropriate Sales Associate based on existing relationships.
- Monitoring daily email distribution to ensure balanced workloads among team members.
- Overseeing client access, conducting initial screenings, and maintaining boutique security.
- Notifying retail team of client arrivals or appointment changes promptly.
- Delivering top-tier customer service as the initial point of contact, creating a warm and professional first impression.
- Facilitating seamless connections between clients and retail staff according to pre-arranged schedules.
- Serving as the primary liaison for booking and managing client appointments.
- Maintaining and updating staff calendars with scheduled meetings.
- Supporting the Boutique Manager with staff rostering and scheduling needs.
- Organizing guided tours, greeting clients with enthusiasm, and sharing insights into the boutique's history and amenities.
Candidate Profile
- Experience: At least 1 year in luxury retail or cabin crew roles.
- Presentation: Polished and professional appearance essential.
- Availability: Open to retail hours, including weekends and holidays.
- Eligibility: Singapore citizens only.
This role offers a chance to shine in a dynamic environment, blending customer engagement with operational excellence.
Apply today to elevate our client experience